Bachelors of Arts in Fashion Marketing and Management

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Account Manager

Accounting & Finance

<p><em>An organized, enthusiastic, goal-driven individual coming from two generations of entrepreneurs with a Bachelors of Arts in Fashion Marketing and Management - interested in capitalizing on the diverse experience, skill set, and background to help a company succeed. I thrive in positive, active environments where I can use my people skills. </em></p>

· Exceptional customer service presence with the ability to organize and understand specific customer and vendor requests
· Managed/maintained teams multiple wholesale accounts in addition to assisting other wholesale divisions accounts/prospects in CRM/ERP
· Assisted sales team accounts by entering and monitoring shipments to ensure timely and accurate delivery of product and customer orders
· Duties include sales calls, emails and questions; PO entry in FDM4, processing RA's, shipping claims and multiple time-sensitive tasks, etc.
· Attended trade shows with company and open house events with distributors


Wholesale Account Manager / Customer Service Representative

· Efficiently and cohesively work with sales team to provide best-in-class customer service and maximize region opportunities
· Communicate frequently and effectively with our dealers to monitor sell-through and drive future and at-once bookings
· Meet sales objectives by supporting the regional sales manager with great communication organization and execution
· Attended trade shows/global sales meetings and worked with the Regional Sales Manager to execute sales and growth plans
· Enter orders and process transactions /information into CRM (ACT) and ERP (SAP byDesign) in an accurate and timely manner

West Coast Inside Sales Manager

· Ensures all goals and objectives for orders successfully go through to production and meets customer’s expectations
· Responsible for managing (starting at) $1,200,000.00 and increasing to higher volumes
· Provides support to account managers and other departments as needed
· Creates price estimates, recaps and processes orders
· Actively oversee and monitor threshold & station reports daily for appropriate follow-up on their sales teams orders 


Inside Sales Account Associate 

· Support all US individual sales representatives/vendors in addition to wholesale and retail/consumer customers
· Liaison between customer and outside sales representative/agencies
· Setup/maintain customer files to enter/process POs/transactions into CRM (NetSuite and NuOrder platform) 
· Determine customer requirements and expectations in order to recommend specific products and programs
· Monitor scheduled shipment dates to ensure timely and accurate delivery of product



Inside Sales & Customer Support

· Responsible for all inbound calls, entering/processing orders, answer all pertaining questions to products offered, manage RMAs/exchanges
· Attended yearly trade shows and sales event meetings to network with Australian team to navigate and grow sales opportunities   
· Accomplished leading sales numbers for 2014/15 with upselling customers’ orders through consultative approach
· Managed customer service team of three other associates, delegating tasks and goals to grow sales while growing customer satisfaction 
· Used Demandware, Magento, CyberSource, ZenDesk and AP21 to track customer orders and manage two million in ecommerce sales 



Customer Service Manager 

· In control of developing specialized marketing/advertisement programs geared towards a specific demographic to obtain advertisements 
· Responsible for organizing networking events to earn new business while obtaining new vendor relationships
· Coordinated and attended in-shop/off-site demos, trade shows and sales events to maintain/grow relationships and sales opportunities
· Managed customer needs to specify which products will best suit their needs for the use of the products
· Responsible for researching the latest trends in winter sporting merchandise to stay competitive in the marketplace  



Sales Manager, Service and Assistant Buyer

• Managed data entry on multiple capital accounts while keeping account holders up to date on account status.    
• Responsible for developing a schedule to delegate the department’s workload to meet the increase in high-level capital accounts through time management.  


Operations Processing Team Lead 

Rachel Pasturczak is an Account Manager at Independent Trading Company in Lake Forest, CA.

Rachel Pasturczak

Rachel Pasturczak

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