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Accounting/Administrative Assistant/Customer Service

Customer Service & Support

Heavy data entry; work directly with the Accountant with various tasks - charging past due invoices, credit card processing, matching invoices to credit card receipts, logging charges in Accpac/Sage 300; charging prepaid invoices daily; release and track orders to warehouse; work directly with warehouse/operations manager with any requested tasks - finding missing orders/paperwork, tracking orders, etc., reconciling invoice discrepancies; obtaining and charging credit cards for 30 day terms customers; handle all warranties - wholesale and consumer - from beginning to end, including drafting RMA forms, sending FedEx labels, entering replacements, send tracking information, logging information; work directly with sales team/marketing to ensure uninterrupted sales/releasing of product - field calls from customers, look up tracking information, etc.; attend various trade shows to assist sales team with showing new lines.

Heavy data entry; enter extremely detailed and confidential client information into the MLIS system, assuring 100% accuracy in order to avoid HIPPA violations/discrepancies, while still meeting strict 24 hour deadlines; in charge of a team of 15 - answering questions, delegating tasks, tracking progress, writing 90 day and annual reviews; help supervise 40 employees in lab; handle discrepancies and questions from 90 + employees in office; enter very detailed and time sensitive specimen test results in both urine and genetics labs maintaining 100% accuracy; opening and prepping specimens according to SOP in both urine and genetics labs; help in writing SOP for the genetics entry process; experience in training new team members both in lab and in office to meet the high demand for speed and accuracy.

Assistant Lead

Work alongside VP of Sales and Marketing building emerging sports initiatives outside the US – program development, sales, travel arrangement and coordination for 20 + clients; credit card processing/invoicing; heavy customer service via phone, e-mail and face to face; scheduling and planning events; assist with in-bound sales when needed; tactical implementation of online marketing messages (e-mails, banners, etc.); innovate, develop and implement new systems for efficiency and increased profitability when needed; constant multi-tasking and direction changing; maintain client database.

Operations Manager

Rachel Morris is an Accounting/Administrative Assistant/Customer Service at Absolute Board Co. in Oceanside, CA.

Rachel Morris

Rachel Morris

Rachel Morris

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