Phillip McSween
Director, Inside Sales · Neat Loans
Broomfield, COWork Experience
Director, Inside Sales
Neat Loans2022 – Present
? Managed a team of twenty employees, including ten sales professionals in the US and ten remote employees in the Philippines ? 0% attrition rate; Kept the team motivated and converting particularly in "leaner" months ? Coached each team member via extensive onboarding followed by weekly one-on-ones to track KPI's and help improve individual conversion ? Developed sales forecasting plans, KPI's, and CRM dashboards to keep the executive team informed and the sales team motivated ? Developed expansion plans for gradual nationwide growth into new regions ? Helped increase Year-Over-Year sales by 113% ? Proud to be one of the faces of the company, appearing in BuiltInColorado Articles, commercials (I'm scooping the chili!), and video shorts (like this one)
Inside Sales Manager
simPRO2020 – 2021
? Manage Inside Sales team for the US Market ? Train existing/new IS employees on best sales practices to maximize lead conversion efforts ? Implemented dashboards, KPI's, and Inbound/Outbound strategy efforts for US and global use ? Helped increase outbound efforts by 150% ? Helped initiate over 80% of Outside Sales Team's pipeline (over $420K in annual recurring revenue)
Senior Account Executive
HOWND (FETCHREV)2017 – 2019
? Attend sponsored events/tradeshows and sell the product to owners and upper management ? Closed 175 new accounts in first year of employment; Added over $400K in annual recurring revenue ? Handle sales cycle for all prospects from demo (in person and online) to close ? Work with key accounts to expand product into new locations ? Hold the top two spots for Best Sales Month ? 72% success rate on all prospects demoed
Sales Representative
FUNOVATION2016 – 2017
? Handle full sales cycle for all prospects from cold-call to close ? Attend quarterly tradeshows and sell the product face-to-face to owners and C-Level executives
Sales Representative
TEMPUS NOVA2015 – 2016
? Added $830K to the sales pipeline in 2015 ? Handle full sales cycle for SMB prospects (1-1,000 employees) from cold-call to contract ? Responsible for Discovery/Qualification calls for new prospects in North America ? Correspond with Google Sales Reps to run campaigns in their respective territories ? Educate leads on the benefits of Google Apps over competitors via product demonstrations ? Certified as Sales Engineer/Representative for Google Apps For Education and Work as well as the Google Search Appliance
Business Development Representative
INSIGHTSOFTWARE.COM2013 – 2015
? Responsible for growing sales in the East by $300K (43%) ? Attended tradeshows and user groups within the East Territory to educate potential customers and increase business ? Educated leads on the benefits of Insight Software product over that of competitors ? Qualified hot leads via cold-calling and moved them up the chain in the sales cycle ? Helped open three new Oracle EBS accounts in the Southeast Region where there were none previously
West Coast Field Manager
CROCS2011 – 2013
Managed the entire west coast field team for wholesale marketing from Texas to Hawaii ? Travelled twelve overnights a month within managed states, ensuring each field representative is performing up to standards ? Scoured west coast for new marketing opportunities to ensure the Crocs brand stands out ? Relayed marketing directives to field team through bi-weekly conference calls and ensure directives are executed thoroughly ? Handled all merchandising for Colorado, Nevada, and New Mexico, both retail and wholesale ? Created individual development plans for field representatives to increase performance levels ? Helped increase overall space and visibility by 71% throughout all west coast accounts ? Increased the value of the field team by coaching them in to placing at-once B2B orders at independent accounts
Regional Field Merchandising Representative
CROCS2010 – 2011
NC, SC, VA ? Responsible for all in-store marketing for over 500 stores in the Carolinas and Virginia (retail and wholesale) ? Increased brand presence by 18% within territory through utilization of brand-specific displays and Point-of-Presence ? Gained competitive space for brand in 43% of overall visits within territory ? Compiled monthly Power Points presenting brand statements made throughout territory ? Developed strong relationships with individual accounts to ensure Crocs brand maintained a high level of in-store consistency ? Traveled nine overnights a month within territory for marketing and special assignments ? Assisted with tradeshows to promote Crocs in-store marketing opportunities ? Conducted special events within territory to increase customer awareness of Crocs brand
Group Sales & Services Coordinator
DURHAM CONVENTION & VISITORS BUREAU2007 – 2009
? Generated reports, completed data entry, and updated company database ? Supported the entire sales division ? Assisted and attended to walk-in clients desiring to hold events in the greater Durham area ? Responded to community inquiries via a "live chat" system ? Reached out to the community by distributing information on events and entertainment ? Evaluated businesses in the Durham area by conducting site tours ? Held responsible for event planning ? Attended community events to promote Durham as a tourist site
Marketing Communications Specialist
BIOMERIEUX2007 – 2007
? Marketed events, tradeshows, and workshops ? Facilitated call campaigns and customer appreciation events ? Computed and analyzed company's profit, revenue, and Return On Investment ? Created and reported budgetary expenses for marketing department ? Acquired knowledge of client practices to gain insight and entrance into accounts ? Improved customer experience by developing models to understand customer needs ? Targeted new clientele and incorporated them into company business model ? Generated revenue by conducting analysis and engaging customers
Education
Bachelor of Arts in Communications Studies
UNIVERSITY OF NORTH CAROLINA2002 – 2006
Bachelor of Arts in Communications Studies
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