Bachelor of Arts in Communications Studies

Fashion

Tech

Director, Inside Sales

Marketing & Sales

? Managed a team of twenty employees, including ten sales professionals in the US and ten remote employees in the Philippines
? 0% attrition rate; Kept the team motivated and converting particularly in "leaner" months
? Coached each team member via extensive onboarding followed by weekly one-on-ones to track KPI's and help improve individual conversion
? Developed sales forecasting plans, KPI's, and CRM dashboards to keep the executive team informed and the sales team motivated
? Developed expansion plans for gradual nationwide growth into new regions
? Helped increase Year-Over-Year sales by 113%
? Proud to be one of the faces of the company, appearing in BuiltInColorado
Articles, commercials (I'm scooping the chili!), and video shorts (like this one)

? Manage Inside Sales team for the US Market
? Train existing/new IS employees on best sales practices to maximize lead conversion efforts
? Implemented dashboards, KPI's, and Inbound/Outbound strategy efforts for US
and global use
? Helped increase outbound efforts by 150%
? Helped initiate over 80% of Outside Sales Team's pipeline (over $420K in annual recurring revenue)

Inside Sales Manager

? Attend sponsored events/tradeshows and sell the product to owners and upper management
? Closed 175 new accounts in first year of employment; Added over $400K in annual recurring revenue
? Handle sales cycle for all prospects from demo (in person and online) to close
? Work with key accounts to expand product into new locations
?   Hold the top two spots for Best Sales Month
?   72% success rate on all prospects demoed

Senior Account Executive

? Handle full sales cycle for all prospects from cold-call to close
? Attend quarterly tradeshows and sell the product face-to-face to owners and C-Level executives

Sales Representative

? Added $830K to the sales pipeline in 2015
? Handle full sales cycle for SMB prospects (1-1,000 employees) from cold-call
to contract
? Responsible for Discovery/Qualification calls for new prospects in North
America
? Correspond with Google Sales Reps to run campaigns in their respective territories
? Educate leads on the benefits of Google Apps over competitors via product demonstrations
? Certified as Sales Engineer/Representative for Google Apps For Education and Work as well as the Google Search Appliance

? Responsible for growing sales in the East by $300K (43%)
? Attended tradeshows and user groups within the East Territory to educate potential customers and increase business
? Educated leads on the benefits of Insight Software product over that of competitors
? Qualified hot leads via cold-calling and moved them up the chain in the sales cycle
? Helped open three new Oracle EBS accounts in the Southeast Region where there were none previously

Business Development Representative

Managed the entire west coast field team for wholesale marketing from Texas
to Hawaii
? Travelled twelve overnights a month within managed states, ensuring each field representative is performing up to standards
? Scoured west coast for new marketing opportunities to ensure the Crocs brand stands out
? Relayed marketing directives to field team through bi-weekly conference calls
and ensure directives are executed thoroughly
? Handled all merchandising for Colorado, Nevada, and New Mexico, both retail
and wholesale
? Created individual development plans for field representatives to increase performance levels
? Helped increase overall space and visibility by 71% throughout all west coast accounts
? Increased the value of the field team by coaching them in to placing at-once
B2B orders at independent accounts

West Coast Field Manager

NC, SC, VA
? Responsible for all in-store marketing for over 500 stores in the Carolinas and Virginia (retail and wholesale)
? Increased brand presence by 18% within territory through utilization of brand-specific displays and Point-of-Presence
? Gained competitive space for brand in 43% of overall visits within territory
? Compiled monthly Power Points presenting brand statements made throughout territory
? Developed strong relationships with individual accounts to ensure Crocs brand maintained a high level of in-store consistency
? Traveled nine overnights a month within territory for marketing and special assignments
? Assisted with tradeshows to promote Crocs in-store marketing opportunities
? Conducted special events within territory to increase customer awareness of Crocs brand

Regional Field Merchandising Representative

? Generated reports, completed data entry, and updated company database
? Supported the entire sales division
? Assisted and attended to walk-in clients desiring to hold events in the greater
Durham area
? Responded to community inquiries via a "live chat" system
? Reached out to the community by distributing information on events and entertainment
? Evaluated businesses in the Durham area by conducting site tours
? Held responsible for event planning
? Attended community events to promote Durham as a tourist site

Group Sales & Services Coordinator

? Marketed events, tradeshows, and workshops
? Facilitated call campaigns and customer appreciation events
? Computed and analyzed company's profit, revenue, and Return On Investment
? Created and reported budgetary expenses for marketing department
? Acquired knowledge of client practices to gain insight and entrance into accounts
? Improved customer experience by developing models to understand customer needs
? Targeted new clientele and incorporated them into company business model
? Generated revenue by conducting analysis and engaging customers

Marketing Communications Specialist

Phillip McSween is a Director, Inside Sales at Neat Loans in Broomfield, CO. View their experience, skills and work history on Malakye — the professional…

Phillip McSween — Director, Inside Sales at Neat Loans

Phillip McSween

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UNIVERSITY OF NORTH CAROLINA