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Warehouse Manager 

Logistics, Shipping & Operations

Passionate professional with experience working in multi-functional positions.  I am diplomatic, personable, and adept at handling all opportunities and/or challenges presented to me. Seeking to increase my knowledge and experience.

Managing daily operations of inbound and outbound orders. 
Communicating effectively with associates in order to execute goals.
Ordering and receiving of supplies and dealing with multiple vendors.
Keeping inventory levels up to par.
Scheduling pickups and drop offs when necessary. 
Constant upkeep of warehouse and kitchen warehouse work stations.

Managing all customer service communication channels, such as:

•Zen desk tickets
•Phone calls and voicemails
•Emails
•Responding to reviews, both positive and negative 

Taking care of chargebacks in Cybersource. Communicating with third party couriers. Process and ship all online orders in an effective and timely manner. Re-ship RTS orders when received and updated. Enter in replacement orders for customers, whether for lost shipments or mis/short shipments. 

Customer Service/ Warehouse Assistant

Help patron’s select food and beverages by presenting menus. Suggesting courses and explaining the chef 's specialties. Answering food preparation questions.
Transmit orders to bar and kitchen by recording patron’s choices. Identifying patron’s special dietary needs and special requests.
Obtain revenues by totaling charges,issuing bill, and accepting payment. Delivering bill and payment to host. Returning change or credit card and signature slip to patrons.
Provide a welcoming phone greeting and follow guest ordering procedures.
Convey menu information over the phone to guests and give accurate estimate of delivery time. Promptly address customer service issues and refer customers to management when necessary.

Server/CSR

Loading, unloading, maintenance, repair and re-shelving of product.
Coordinate the loading and unloading of trucks with dispatcher and warehouse Team.
Manage and develop systems to maintain a high level of inventory data integrity and process efficiencies.
Ensure customer contract paperwork process is managed accurately and completely from open to close of order.
Plan and manage temporary labor workforce in a strategic and cost-effective manner.
Maintain inventory and the integrating processes.
Lead the planning and execution of daily warehouse tasks and maintain a culture of teamwork, productivity, respect and professionalism.
Educate warehouse team on safety procedures and guidelines. Create a culture where accountability to following safety guidelines is a priority.

Warehouse assistant 

Phillip Ceja is a Warehouse Manager at Taste Catering in Lake Forest, CA. View their experience, skills and work history on Malakye — the professional network…

Phillip Ceja — Warehouse Manager at Taste Catering

Phillip Ceja

Skills

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Education history

John F. Kennedy High School