Philip Ecdao
Senior Assistant Manager · Under Armour
Rancho Santa Margarita, CAIn My Own Words
Energetic self-starter, results oriented, with remarkable experience in all facets of customer service and management. Amazing communication/interpersonal skills and knowledge of customer services. Excellent ability to manage multiple projects simultaneously. Creative problem solver with the ability to maximize profits, increase business, achieve cost savings, motivate and empower employees, and resolve internal/customer issues in a highly competitive market.
Work Experience
Senior Assistant Manager
Under Armour2016 – Present
Senior Assistant Manager for the factory house in Orange, California. Primary duties consist of talent acquisition and training, with merchandising and set changes, along with day to day operations that include cash handling, P&L's, KPI's, dealing with our athletes concerns, and maintaining a positive upbeat work environment.
Store Manager
Aldi USA2014 – 2016
Worked in the Fountain Valley Training Academy, responsible for hiring, training, and developing 13 Assistant Managers (MT’s), 13 Shift Managers and 70+ Store Associates • In Chesterfield, MO location, responsible to lead, develop, and coach 13 store associates and 4 shift managers. • Productivity resulted in a 10% sales increase over previous year for 8 consecutive months while consistently reaching goals. Achieved a 90% or greater monthly mystery shop scores. • Responsible for efficiently and effectively conducting store day to day operations, maximizing sales, controlling expenses and providing excellent customer service.
General Manager
Panera Bread2010 – 2014
Experienced a strong and quick promotion history with the Panera Bread franchise group starting as an Associate, moving to Shift Lead, Assistant Manager, into a General Manager position I held for 3+ years. Responsible for the growth of operations in order to achieve company standards and revenue goals. Identified and managed key metrics focusing on customer satisfaction. Directed 50+ Associates, 2 Assistant managers and 3 Shift Managers. • Developed strategies to improve the overall performance of the restaurant. • Designed and implemented operations plans to ensure that store performance goals were met and exceeded • Improved restaurant results in customer satisfaction from 60% to 75%. • Due to improved results, received a performance bonus for 7 consecutive months.
Attractions Operator
The Walt Disney Company2009 – 2011
Assisted visitors to the park onto various attractions and rides. Responsible for excellent customer services at all times and adhered to Walt Disney’s policies for providing every guest a memorable experience.
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