Worked in the Fountain Valley Training Academy, responsible for hiring, training, and developing 13 Assistant Managers (MT’s), 13 Shift Managers and 70+ Store Associates • In Chesterfield, MO location, responsible to lead, develop, and coach 13 store associates and 4 shift managers. • Productivity resulted in a 10% sales increase over previous year for 8 consecutive months while consistently reaching goals. Achieved a 90% or greater monthly mystery shop scores. • Responsible for efficiently and effectively conducting store day to day operations, maximizing sales, controlling expenses and providing excellent customer service.

Experienced a strong and quick promotion history with the Panera Bread franchise group starting as an Associate, moving to Shift Lead, Assistant Manager, into a General Manager position I held for 3+ years. Responsible for the growth of operations in order to achieve company standards and revenue goals. Identified and managed key metrics focusing on customer satisfaction. Directed 50+ Associates, 2 Assistant managers and 3 Shift Managers. • Developed strategies to improve the overall performance of the restaurant. • Designed and implemented operations plans to ensure that store performance goals were met and exceeded • Improved restaurant results in customer satisfaction from 60% to 75%. • Due to improved results, received a performance bonus for 7 consecutive months.

Assisted visitors to the park onto various attractions and rides. Responsible for excellent customer services at all times and adhered to Walt Disney’s policies for providing every guest a memorable experience.