Paige Heiser
Work experience
SailTime, Newport Beach
Director of Operations | 03/2024 - Current
-Manage key client accounts, ensuring retention through strategic relationships and proactive support
-Support VP in closing new contracts by building potential member relationships and networking
-Oversee accounts payable and receivable for five units, enhancing processes for efficiency gains
-Improve account management operations, achieving measurable efficiency ad response time improvements
SailTime, Newport Beach
Marketing & Sales Coordinator/ Accounting Assistant | 11/2021 - 03/2024
-Built lasting hotel partnerships, boosting sales through strategic relationship management
-Developed marketing material, enhancing product knowledge and driving revenue growth
-Executed targeted social media campaigns, increasing brand visibility and sales
-Managed digital ad campaigns within budget, optimizing reach across platforms
-Streamlined reporting process, improving efficiency and supporting financial tasks
SailTime, Newport Beach
Operations/Marketing & Sales Assistant | 05/2020 - 11/2021
-Closed eight charters monthly by engaging past clients and new leads via email and social media
-Collaborated with hotel concierges to boost sales through custom marketing materials
-Managed five business units’ schedules, finance, and customer service efficiently
-Lead a team of ten USCG Captains, enhancing operations though effective communication
-Supported accounts receivable tasks, showcasing strong accounting skills
Concordia University, Irvine
Senior Front Desk Manager | 08/2017 - 05/2019
-Built strong relationships with stakeholders, enhancing team cohesion and communication
-Leads front desk team, achieving a professional and organized reception environment
-Oversees vendor equipment management, ensuring accountability and efficient operations
-Fostered a cohesive team atmosphere by mentoring new hires, enhancing team efficiency and morale
Orangetheory
Sales Associate (Seasonal) | 05/2017 - 08/2017
-Built Client trust by tailoring sales strategies, achieving six memberships monthly
-Ranked top three in sales by consistently exceeding targets through relationship building
-Handled front desk tasks with precision, ensuring smooth class bookings and payment
-Implemented targeted sales strategies, wrestling in noticeable gaines in membership sign-ups and client retention
