Bachelor of Arts - Washington State University - Edward R. Murrow College of Communication

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Manager of Customer Success

Top Management

Animated and data-driven community manager with 8+ of industry experience overseeing brand ambassadors, customer acquisition, and engagement. Bringing forth a proven track record of working collaboratively with multiple departments to ensure customer satisfaction and stellar brand image. 

- Manage all customer accounts and customer life cycle
- Effectively present and explain information to the customer base through external (Youtube, Instagram, Facebook) and internal (Klayvio) marketing campaigns, phone calls, and in-person meet-ups
- Listen to, identify and understand prospects' viewpoints and tailor communication to meet prospect's needs and expectations during the demonstration
- Responsible for automating E-commerce chat services to virtual customers
- Managed brand/product reviews and work cross-functionally with Operations to ensure positive and negative comments are heard and new processes are put into place
- Global B2B sales and advocacy connection through retail wholesale
- Lead growth through collaboration with new demographic retail partners
- Deliver quarterly business reviews and success plans to senior executives and key business partners.
- Effective communication through phone, text, social media, website, and live event meet-ups 
- Building athlete brand ambassador program (Ultra-marathon)

Skills: Direct Sales · E-Commerce · Customer Engagement · Sales Management · Business Development

- Managed customer experience to represent overall brand image
- Managed company retail orders, expenditures and sales to meet budget and revenue targets.
- Interviewed potential job candidates, hired brand ambassadors, and made recommendations to CEO to fill various roles
- Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weaknesses.
- Developed training modules and documentation to train staff to help boost brand image
- Coached sales associates to develop personal strengths (Up to 25 brand ambassadors)
- Lead sales team to consistently break and/or meet monthly sales quotas 
- Resolved customer complaints regarding sales and service.
- Managed the entire customer experience cycle



ASSISTANT MANAGER

- Hired and trained new employees, demonstrating the best methods for serving clients and guests
- Offered friendly and efficient service to customers, and handled challenging situations with ease
- Work with the Director of Base Operations in producing the highest level of quality product possible without adversely affecting profitability
- Helped marketing team engage with keyword relevancy and branding to achieve search engine optimization goals
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Monitored company inventory to keep stock levels and databases updated
- Developed team communications and information for meetings
- Snowmobile, Snowcat, and Snowboarding used for off-hours restocking

Midway Lodge Manager

Nolan Weber is a Manager of Customer Success at Luna Sandals LLC in San Diego, CA.

Nolan Weber

Nolan Weber

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