Surf

Operations Manager

Logistics, Shipping & Operations

- Manage the Customer Service team for the US
- Manage and oversee the order file, sales reporting, open orders, returns, markdowns, and allocation
- Manage all incoming POs, receipting, and credits 
- Manage all key accounts (EDI) and international orders
- Oversee all inventory to ensure accuracy and efficiency in the warehouse
- Direct and conduct monthly and yearly cycle counts
- Run discrepancy reports, research, and address all inventory discrepancies
- Warehouse layout and new product arrival
- Execute domestic transfers between warehouses
- Generate and send out weekly ATS forms
- Manage and enforce MAP policy
- Assist with forecasting

- Enter and post all receivables to customer accounts
- Prepare 90-day notes for US dashboard
- Send monthly statements to customers
- Apply credits to customer accounts 
- Put accounts on hold at 60 days
- Make calls and send letters on past due accounts
- Identify uncollectable accounts and process for collections 
- Work closely with auditors at year end
- Collect and update customer resale certificates
- Work with CFO/DOO on end of year doubtful debt revision
- Manage account credit limits
- New account set up - Process credit references

Accounts Receivable

- Drive sales, high level of customer service, manage and resolve issues
- Order processing (prebooks, assortment plans, returns, back orders, filing invoices)
- Update and send out weekly order forms
- Asist sales representatives with order inquires
- Oversee the online platform and sales for the US, assist E-Commerce manager with product updates for both FCS and Softech sites

Customer Service Representative

- Generate repeat business by developing genuine customer relationships
- Build relationships with brand representatives through daily emails and sales calls to fulfill orders
- Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies
- Inventory control, ordering, bank cash deposits
-Upheld strong KPI’s by suggestive selling and positive customer service
- Purchase women’s clothing, accessories and shoes for each season while maintaining a monthly budget
- Visually merchandise entire store seasonally
- Recruit, hire and train new store employees
- Assign employees specific duties to best meet the needs of the store

Store Manager, Merchandiser, Buyer

- Delivered excellent customer service by greeting and assisting each customer
- Created window and in store displays
- Merchandised men’s/women’s clothing and accessories
- Assisted in inventory, processing shipments and daily restocking of sales floor

Sales Associate, Merchandiser

Nicole Farquhar is an Operations Manager at Surf Hardware International in Vista, CA.

Nicole Farquhar

Nicole Farquhar

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