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Brokers Administrative Assistant

Administration & Clerical

EDUCATION
Bachelors of Public Relations, Minor in Advertising
Rowan University | May 2012


Data entry consisting of universal billing practices, insurance industry, pertinent legal regulatory issues and differences in reimbursement methods. 
Analyzing Insurance Policies, legal documentations and identifying any discrepancies to senior personnel. Maintaining strong written and oral communication between insurance companies and trained in acquiring claim statuses in a friendly but assertive manner.

Fine Dining and Assisting In Concierge.

Provided excellent patron experiences through phenomenal customer service, suggestive selling and knowledge in wines. On average, I would speak with over 100-200 people a day
Exceeded sales goals, effectively managing sections and multi-tasking. 
Conducted hotel tours. Thorough knowledge of Doryman's Inn hotel procedures. Answered multi-lined phones and booking reservations for hotel and restaurant.

Service Coordinator

•	Created strategies for email blast and built brand awareness to 12,000 prospective customers using MailChimp.
•	Wrote print-copy and designed official brochure for mass production to be handed out at office and trade shows.
•	Set up new FedEx account for 311 touring.

Intern

•	Managed advertising for furniture on website.
•	Responsible of communication with customers and clients through inbound and outbound calls. 
•	Scheduled showing appointments, directed inquiries and supported general office operations.
•	Choreographed and photographed furniture placed on websites.
•	Organize stock, maintain store displays and assist with monthly inventory.

Director of Marketing

•	Worked closely with photographers, assisted in styling, coordinated online publishing by selecting products based on guidelines.
•	Oversaw daily website maintenance functions from detecting photography issues, typos, price changes, removing out of stock items.
•	Daily review of merchandise reports for accuracy and discrepancies
•	General office routine including sorting, maintaining records, providing information, basic word processing and data entry.

Online Coordinator/Product Descriptions

• Outbound calls to past blood donors scheduling annual appointments for future blood drives.
• Extensive care in customer service. 
• Able to emotionally care for customers need. 
• Shaped positive relationships with clients and colleagues.

Telerecruiter

Nichole Costello is a Brokers Administrative Assistant at William A. Tassio Insurance Services in Chino Hills, CA.

Nichole Costello

Nichole Costello

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