- Facilitated and participated in, short and long term, transit related regional planning efforts. - Oversaw the implementation of department capital and operating budgets and federal regulations. - Enriched relationships with local and tribal governments, service contractors, and community groups. - Administrated a monthly public meeting, for appointed oversight committee members.

-Guided new customers through on-boarding activities. -Relayed customer profile information from the field back to the operations team. -Used knowledge of the local area to create unique marketing profiles for customers.

- Responsible for the accurate and timely preparation of monthly invoices, including proper supporting documentation, for various government and commercial customers. - Collaborated with contract and financial analysts to ensure compliant invoicing procedures. - Tracked client’s payments and briefed management weekly on accounts receivable. - Maintained organized electronic and hard copy invoice records.

- Created detailed standard operating procedures for every process within the department. - Researched various state regulations to assure vehicle credentials were lawful nationwide. - Helped execute a new vehicle ordering program used company wide.