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Returns Manager

Top Management

Experienced Store Manager in the action sports retail industry with a passion for the people, brands, and lifestyle that surrounds it.  Skilled in Communication, People Management, and Sales with a proven track record of growth.

• Ranked as Number 1 company salesman for 2019 exceeding $310,000 in company sales and showing exponential sales growth over 3 years
• Responsible for managing all returns and exchanges while making decisions to keep the company and the customer happy
• Responsible for managing the sales floor and motivating sales associates to exceed their daily sales goals for the day

•   Ranked 9th in the company exceeding $250k in sales for 2018
•   Send detailed weekly reports regarding store products and make merchandise decisions for the store.
•   Merchandising floor fixtures and counter displays to create an enhanced customer buying experience.
•   Understanding of retail software to manage inventory levels and communicate with company buyer.
•   Communicate with vendors and assist them with display setup and product placement.
•   Responsible for hiring and training over 20 new associates and key holders of the stores.
•   Delegate tasks and responsibilities effectively and consistently to 15 employees.
•   Supervise and motivate sales associates to exceed daily net sales goals and work as a team.

Assistant Manager

• Consistent top seller in company, easily exceeded $200k in yearly sales.
• Ranked 12th sales associate out of 150 employees for 2017.
• Have intuitive awareness of all customer needs and communicate effectively with other staff.
• Excellent customer service skills that create a helpful and engaging environment for customers and staff. 

Sales Associate

•   Worked one on one with special needs children diagnosed with Autism, ADD, Down Syndrome, and Cerebral Palsy. Instructed water sports and provided first aid immediately when needed.
•   Helped camp registration growth increase over 300%, growing from 5 to over 20 campers with special
disabilities over the past four summers.

Camp Counselor

• Led 40+ campers per week in surfing, sailing, wakeboarding, snorkeling, and kayaking.
•   Supervised up to six counselors per week, acting as a camp manager to all staff.

Lead Camp Counselor

Nicholas Lilya is a Returns Manager at Sun Diego Board Shops in San Diego, CA. View their experience, skills and work history on Malakye — the professional…

Nicholas Lilya — Returns Manager at Sun Diego Board Shops

Nicholas Lilya

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University of California