Nic Vonck

• Financial management of Supply Chain, IT and the Customer Support centre. • Building and maintaining relationships with key stakeholders of the business for budget/forecast inputs based upon the operating environment. • Analysis and performance reports for management teams to review P&L performance, labour, Sales, COGS and price/volume/mix, with the identification of risks and opportunities. • Effective financial planning to help drive the business in expanding Gross Profit and EBITDA. • ROI analysis. • Business partnering with the operations team. • Key Performance Analysis monthly presentation to directors. • Microsoft AX report building with developers. • Assist with audits.

• Financial controller for .com Global Outsourcing. • Operational and financial modelling – forecasting, planning and analysis for multiple business units. • Month end, quarter end and full year financial reporting. • Weekly performance reporting to Vendors. • Full analysis, invoicing and payment of Outsource Vendors for .com GO and EU GO. • Lead Budgeting process by working with managers in all departments. • Business partnering with Vendor Managers, Outsource Vendors and EU GO team. • New invoicing software automation project for third party vendors and User Accepted Testing (UAT). • Geographical span – Philippines to the Caribbean and Europe.

• Preparation and analysis of financial and management reporting, including budgets, forecasts and business analytics. • Operational and financial modelling – forecasting, planning and analysis for multiple business units. • Monthly, Quarterly and Full Year OPEX reporting for fixed and variable cost components, identification of risks and opportunities. • New business launch projects – Launching a Virtual Contact Centre and 3 sites in the Philippines. • Worldwide financial management of the Communities Business. • Metric-based operational performance management. • Headcount and FTE (full time equivalent) analysis and management to align with the operational strategy of the business. • Business units worked with – Retail, Digital, Indie Publishing, Twitch, AWS, EC2, and Book Depository. • Department of Trade and Industry (DTI) – consolidation, calculation and submission to government. • Capex – monitoring assets at the site and documenting then for the Fixed Assets team in Seattle. • Business partnering with Operations, HR, Workflow and Capacity Planning. • Reporting to Seattle with EU partnerships. • Assist with audits.