Nathan Neppl

Generated personalized guidance for product development, through my expertise in Adobe Illustrator paired with my sense of fashion and trends. Responsible for vendor, supplier, and manufacturer communications including sample requests and design/development related solutions. Managed all aspects of client projects including data integrity and input receiving, shipping, and distributing. Headed client meetings, discussing best suited garment material and decoration methods. Developed bids and negotiated prices for schools.

Accountable for vendor relationship management and ensuring customer satisfaction through production output. Oversaw production processes to meet and exceed customer expectations for quality and timely delivery.

Demonstrated exceptional product and industry knowledge , resulting in improved customer satisfaction and increased sales. Generated more than $100,000 in gross sales from July to January 1st, during the pandemic, and won the the 100K Club Award. Implemented visual merchandising strategies to promote brand awareness. Validated and recognized on Yelp by customers for excellent customer service. Conducted interviews and recruited employees that were the best fit for my store's location.

Direct customer engagements for sign design, creation, costing and delivery. Supported field operations and customer engagements for site preparations and custom sign installations. Applied the gained knowledge and craftsmanship used to create unique and custom commercial and industrial signs.

Provided front line customer service and support in alignment with L’Auberge high standards for customer success and satisfaction. Played a key role in the Customer Journey ensuring each customer experience was memorable and they departed as advocates for our property. Recognized in social media posts such as Trip Advisor twice for exceptional service by customers.