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Operations Manager

Logistics, Shipping & Operations

Motivated and organized Retail Manager with outstanding customer service and attention to detail. Self-starting salesperson with proficiency in relationship building and customer retention.


	Assist owner/project manager with coordinating daily operations
	Allocate resources and material needed to meet project deadlines
	Communicate closely with foreman on jobsite operations, daily tasks and problem solving
        Perform new job takeoffs, cost comparisons and submittals
	Work closely with suppliers to ensure cost efficiency throughout the entirety of the project
	Coordinate material pickups and deliveries 
	Monthly invoice entry with Quickbooks
	Assist office manager with streamlining project operations


•	Increased YTD sales to nearly +5% in a 6 month period.
•	Manage performance, sales and training for 10 employees, including 2 assistant managers.
•	Oversee day-to-day tasks including markdowns, promo changes and visual updates.
•	Track hourly sales to ensure daily sales goals are met and exceeded.
•	Provide outstanding customer service to help with customer loyalty and return rates.
•	Provide daily and weekly sales results for District Manager.
•	Enrich the customer experience by utilizing great customer service and product knowledge.
•	Create and maintain visual displays to drive sales and better the customer experience.
•	Assemble promotional displays, including quarter and full-size point of purchase displays.
•	Managed inventory levels on the sales floor.

Store Manager

•	Managed and maintained real estate agent relations.
•	Generate referral opportunities for our network of agents using various marketing strategies.
•	Assisted VP of Marketing with development and execution of marketing materials.
•	Proactively acquired new agents through various channels.
•	Field inbound calls and qualify potential home buyers/sellers.    
•	Connected potential buyers & sellers with agents within vetted network.

Agent Management

•	Strengthened client presence by utilizing effective SEM campaigns. 
•	Successively managed an extensive book of business of up to 100 clients.
•	Analyzed and enhanced client campaigns to ensure optimal performance and ROI.
•	Spent 20-30% of day cold calling prospective clients.
•	Managed and maintained relationships with direct sales and reseller clients. 
•	Provided sales decks, performance analytics and comprehensive product training to ensure reseller growth. 
•	Negotiated and closed deals with business owners and marketing directors.
•	Utilized extensive product knowledge and customer service skills to close deals.

Inside Sales/Account Manager

•	Developed staff to ensure quality sales and customer service
•	Oversee all store operations     
•	Conduct daily and bi-annual inventory        
•	Manage product placement, flow and merchandising    
•	Attend district and regional sales and product meetings
•	Assisted store manager with sales, merchandise and operations
•	Utilized leadership skills to develop staff and meet daily sales goals      
•	Provided top customer service

Mychal Stone is an Operations Manager at Pacific Structures in Riverside, CA. View their experience, skills and work history on Malakye — the professional…

Mychal Stone — Operations Manager at Pacific Structures

Mychal Stone

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Long Beach City College

Riverside Community College