Support a high volume of customer care calls (inbound and outbound) and correspond with customer via email. Assist restaurant partners in confirming and adjusting orders for accurate delivery. Assist customer questions with restaurant knowledge among 2,000 restaurant and catering menus. Communication between customer, restaurant, drivers and dispatchers. Perform real-time updates to restaurant account settings and document any actions taken. Follow set policies and procedures to ensure consistency, high quality, and operational excellence across the organization; meet and exceed performance guidelines for productivity and schedule adherence. Correspond with dispatch locations in 20 markets for delivery assistance with drivers coordinating delivery times/delays. Train new employees on daily operations including company policies and procedures.

Maintain and manage the largest territory in the company, over $1M in revenue. Work with sales representatives with new clients for maintaining customer sales relationships. Familiarize the numerous menu and delivery solutions to new and existing clients. Assist/organize weekly meetings with creative team building workshops. Respond to territory salespersons' correspondences and direct client emails in a timely fashion. Communicate throughout the workday with dispatchers to advocate for the client’s needs. Train new/existing employees on operations, policies, and procedures. Address service issues frequently and expeditiously in assigned territory. Provide above and beyond customer services for clients.

Managed special orders and deliveries for off-site catering events ranging from 10-300 guests. Managed daily orders, delivery and driver’s schedules. Ordered food product from off-site corporate central kitchen. Managed labor goals to remain under 35% of monthly sales. Monthly accounting invoices, inventory supplies, food transfer tracking. Hired, supervised, managed, and scheduled staff to maintain production flow. Generated new sales via cold calls to prospective clientele, created promotional flyers and incentives. Expanded current customer base and developed new sources of revenue by creating promotional incentives and coupons.