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Big Bear Mountain Resort - IT Director

Top Management

Snow Valley Resort Purchase - Tech Transition

Performed complete "rip and replace" of entire Ski Resort technology, systems, network, server, wifi, etc. Timeframe was from close of Winter Season and completed before the start of the next. Project total was 1.5 Million for complete backbone fiber re-cable, total PC workstation replacement, complete server hardware stack and Nutanix environment, POS/EMV/Sales Kiosk replacement, Rental systems replacement, Foods POS replacement. Also developed wireless backbone connectivity to Snow Summit resort as well as NOC's in the Inland Empire as there are no wired WAN services that have been built out be the Tier 1 Telco companies to that location in the National Forest.

This project was developed while business was open running 2 network concurrently to support operations while building new technology environment.

“Experience is one thing you can't get for nothing.”<br>― Oscar Wilde<br><br>I have spent the last 40 years seeing business from just about every end, corporate, entrepreneurial, private, government, for-profit, non-profit, executive, laborer, owner and employee. I am a strong idea person who gets the "big picture" but has the experience and administrative ability to put those ideas to action and create "outcomes." I am a very fast learner and can piece things together through what I know and what I have experienced with a strong business acumen. I like challenges and a fast paced environment where I am always stretched to find resolution. I enjoy helping organizations and individuals find success and believe I make a strong partner in the right environment.

Oversight of all technologies involved in running the BBMR Ski Resort, from traditional networking, servers, workstations, WAN, wireless point to point, firewall, peripheral, POS, EMV, Corporate and Public Wi-Fi, Audio Visual, telecommunications, fiber and copper cabling, SaaS, IaaS, Azure, AWS, etc. Also more non-traditional like radio communications, weather observation, industrial technologies for snow making, environmental monitoring, and security. Including gate technologies, RFID, GPS/LiDAR mapping, engine management/diagnostics, Public Webcam, irrigation technologies, and more. The companies we rely on most are Cisco, Microsoft, VMWare, Nutanix, Palo Alto, Rubrik, Velo Cloud, Microsoft, Ubiquiti/Unifi, Trango, Verkada, Mikrotik, Axis, and others. We manage over 800 workstations (Backoffice, POS, mobile, tablet), 2 data centers with 111 servers, 157 AP's, vast network that spans 3 resorts, Hybrid Active Directory locally and in Azure, SDWAN, amongst many other technologies. The benefit of being in an environment like this is we literally touch every type of tech available in the many outlets, options, and needs a large resort has to conduct our business. I also oversee many large and small projects, most recently was a purchase of a local resort that we did a "rip and replace" of its entire network, fiber plant, server room which was a 2 million dollar project.

Director

Oversight and development of the BBMR network and server infrastructure. Managed all network, routing, WAN, firewall, backup, AD, edge routing, switches, cabling, server hardware stacks, virtual and physical servers, wireless controllers and AP's, wireless backhauls and point to point, failover and redundancy, and many other functions.

Infrastructure Manager

Reviving and developing the Big Bear Lake Triathlon to become a premier high altitude race event in the mountains of Southern California. Participating and overseeing connection and communications with all State and civic authorities for race approvals and sanctioning. Developing volunteer staff to plan, orgainze, and run race event in the areas of Marketing, planning, third-party negotiations, race day execution, etc.

Race Director

Daily oversight of DoD, Corporate, GSA International Household Goods Freight Forwarding and relocation services for Moonridge International Relocations. Daily work in Shipment Management, Agent Relationship/Price Negotiations, and Customer Service/Support.

Operations Manager

Interim oversight of 700 bed/100+ Employee camp facility in the mountains of Southern California. Responsibilities in Sales/Marketing, Food Service, Hospitality, Maintenance, Safety/Risk Management, Technology, and various other aspects in day to day execution of facility. Oversight in transition management of from previous to current ownership with concerns to employees and customers.

Interim Camp Manager

Direct oversight of the following departments: Outdoor Education, Outdoor Recreation, Maintenance, Food Service, Hospitality, Customer Service, and Registrations

Assistant Director

Development of Technology company as well as day-to-day operations in support of Small Businesses in the Inland Empire region of Southern California. Worked extensively with Microsoft Networks (Server, SQL Server, Exchange,  Small Business Server, SharePoint, ISA) as well as Linux Servers (Smoothwall, RedHat, Ubuntu). Daily work in PC hardware/software troubleshooting and resolution/repair. In depth knowledge of cabling installation, network design/topology, load balancing, and usability. Company website development, maintenance, search engine optimization, and marketing.

Owner

Develop technology start-up as well as execute day-to-day operations. Worked with Partner to develop technology company that focused on small businesses with 75 active clients serviced monthly.

Partner

Daily troubleshooting and repair of computer equipment, software, cabling, and network. Development and oversight of Video Conferencing network and scheduling.

IT Technician

Oversight of 300 employee Ski School and Race Department with responsibilities in Daily Operations, Payroll, Product Sales/Marketing, Quality Assurance, Safety, HR, Income/Revenue Assurance, and Facilities.

Snowsports School Director

Technical liaison for the Canon Public Relations department for all products. Providing support, information, and assistance to all Industry magazines, TV Shows, authors, writers, and event shows.

Public Relations Associate

Provided over the phone technical support to Canon Computer customers with hardware and software problems. Developed support materials and tools for technicians to provide support to all customers.

Techinical Support Representative

Mike Mossman is a Big Bear Mountain Resort - IT Director at Big Bear Mountain Resort in Big Bear City, CA.

Mike Mossman

Mike Mossman

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