Michelle Williams

Lead Development Representitive · Guidance Software

South Pasadena, CA

In My Own Words

I'm a seasoned sales manager and business-to-business development professional. The passion and drive for what I do has given me a track record for meeting and exceeding my numbers. I'm a expert in creatively building a consultative customer experience--listening to needs, uncovering opportunities, and maintaining client relationships. I've worn many hats in my career--manager, mentor, leader, trainer, teammate. As a result, I've developed the unique ability to handle many projects simultaneously and navigate complex challenges. My passion for life is reflected in everything I do from cooking, running marathons, or serving on the board of the Dog Haus Running Club (in Pasadena).

Work Experience

Lead Development Representitive

Guidance Software

2015 – 2016

Nurture and develop sales opportunities for all Guidance Software products, by generating interest through conversation and building customer relationships from net-new and existing leads generated by marketing campaigns.

Spearheaded special project pertaining to growing training renewal rates. Collaborated on projects around generating net-new training enrollment and aided the events marketing team by working the ASIS Security Conference.

Built customer relationships and aided C-level executives in discovering the best solution for their company through listening to their needs, familiarizing them with the best product(s) suited to their needs, introducing them to their account executive, and following up.

Sales Manager

The Men's Wearhouse

1997 – 2015

Moved up through the ranks in 2 different states. Managed teams of 10+ to drive sales and increase store revenue (which encompasses both retail and rental inventory).

Hired and trained team on all store operations. Coached team on sales benchmarks and maximization of all transactions. All while maintaining personal sales goals, maintaining and growing customer relations, and increasing store revenue.

Analyzed, prioritized, multi-tasked, and delegated daily workload for maximum efficiency. Maintained and controlled store inventory (both retail and rental), tailor workload, and store upkeep. Created all store schedules and clearly communicated all corporate and marketing agendas to staff. All while delivering world-class customer service to all customers.