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Customer Service & Support

I have loved and worked in the Fashion Industry for many years. I have worked in the Fashion Industry since I was in High School and I knew that it was my passion.

I began an internship directly out of High School with GAP and Banana Republic as their Visual Merchandising Intern. This lead me to the amazing role as In Store Visual Merchandiser for Tillys.

I have my Bachelors Degree in Health and Human Services specializing in Fashion Merchandising from Cal State Long Beach. As soon as I graduated I began an internship with Nordstrom to learn all about their business management and their amazing customer service. Everything I learned in this internship shaped me into the employee I am today.

After the internship I was hired as their Assistant Jewelry Manager where I over saw a 5 million dollar sales floor and 15 employees. It taught me so much about the tough and rewarding aspects to business and management.

I then began working at Revolve Clothing as their Buying Administrator. This helped me get corporate experience under my belt because I knew that was the environment I wanted to grow my career in. I was the Administrator for their head buyer as well as their shoe and athletic wear buyer. 

I currently work for the cosmetic company Anastasia Beverly Hills. I began as their Domestic Sales Coordinator assisting the VP of sales and Director of Sales. I worked with 12 different accounts, which include the largest retailers Sephora and Ulta. 

I was promoted in less than a year to Domestic Account Manager and I over see 7 accounts of my own. I am responsible for constantly communicating with these accounts about our company and our products and building a strong partnership. I am responsible for making sure they have everything they need to successfully sell our products. I have a passion for this role because I am able to apply my customer service skills, business skills, and administrative skills all in one position.

-Provide excellent customer service.
-Handle any customer concerns.
-Walk them through what membership plan is best for them.
-Maintain daily cleaning and organizational tasks. 

-Increased business by 30%+ through prospect, sales, and outreach.
-In charge of maintaining 400+ accounts and a 600k EOY goal.
- Represented brand at LA tradeshows.
-Connected brand to retailers such as Cupcakes and Cashmere, Revolve, and specialty
boutiques.
-Laid off due to COVID-19.

Sales Account Manager

-Execute and complete sales cycle process from prospecting leads through contract negotiations and close to increase sales by 40%.
-Assisted Marketing Director to support sales goals and promos.
-Worked with Marketing team to launch new products and support sales pushes.
- Networked to build client base and promote products to new and existing clients.
-Commercial Trade Show Coordinator and Sales Rep

Account Executive

• Responsible for over seeing all sales, events, training, and inventory of 7 domestic accounts.
• Maintain timelines of due dates pertaining to merchandise updates, new product launches, wholesale orders, and special projects for each independent account.
• Responsible for guiding Sales Coordinator on the submission of retail assortments, setup forms, comps, and assets to accounts.
• Assist ABH Merchandising team as needed for proper display planning for brick-and-mortar account assortments.
• Participate in regular touch base calls accounts; attend and organize in-store trainings.

Account Manager

• Worked directly with the Director and the VP of Domestic Sales.
• Responsible for full product knowledge and all new launches.
• Coordinated all product and launch info to all 12+ Domestic
Retailers.
• Responsible for planning and strategizing the GWP/Sampling plan for
all of 2019.
• Shipped all comps and samples to the retailers.
• Assists with all Visual Merchandising projects and updates.

Domestic Sales Coordinator

• Worked under 3 different buyers specializing in active wear, swim, and accessories.
• Responsible for order entry management, order confirmations, reorders and return authorizations.
• Sending sales reports, sampling requests and full communication with vendors.
• Managing vendor forms, new brand paperwork requests and fur documents.

Womens Buying Administrator

• Launched new Exclusive Jewelry Line.
• Increased business 80%.
• Supervised, trained, and coached, staff of twelve.
• Managed and drove sales for 4 different jewelry departments within
a multimillion dollar sales floor.

Assistant Manager- Jewely

• Learned best practices of being a leader within Nordstrom.
• Highly trained to provide the best customer service.
• Networked with company professionals.


Business Management Intern

Michelle Robbins is a Customer Service at MOXI3 Gym in Costa Mesa, CA. View their experience, skills and work history on Malakye — the professional network…

Michelle Robbins — Customer Service at MOXI3 Gym

Michelle Robbins

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Cal State Long Beach