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Customer Service Representative 

Customer Service & Support

Currently work at a boutique hotel front desk, and help out at animal shelter. Always find time to surf and work on vegan baked goodies. Nutrition and well-being are everything. Enjoying life and always trying to keep it positive!

-Warmly greet and provide exceptional customer service
-Answer and return 20+ emails and phone calls regarding shelter information, lost/found animals, donations, shelter programs, events, and other pertinent information
-Prepare and process animal adoptions, animal intakes/transfers/returns, and money donations
-Operate ShelterBuddy to create and update customer and animal profiles; and process audit reports and receipts
-Process monetary transactions
-Maintain a clean, organized retail and office area 

-Positively greet and provide hospitable customer service
-Call and respond to ~30 emails and phone calls regarding property and are details, reservations, hotel amenities, local attractions, and other general questions
-Use Opera Micros system to manage reservations, hotel details, cash register, and reports
-Train new hires on front desk responsibilities and other pertinent duties
-Safely transport guests to and from designated hotel shuttle destinations
-Assist with housekeeping and food and beverage
-Maintain a clean and organized work environment

Front Desk Supervisor

-Provide customer service and product consultation regarding canine health and diet. Perform basic administrative duties. 
-Answer and return phone calls. 
-Place and follow up dog food orders. 
-Perform money and card transactions. 
-Request Rx approvals from veterinarians. 
-Prepare shipment orders and labels. 
-Maintain a clean working space.

Customer Service Representative/Sale Consultant

-Greet and provide customer service and assistance with product needs. 
-Answer phone calls regarding store and company information. Replenish floor with needed merchandise. 
-Perform money and card transactions. 
-Confirm received shipment items. 
-Organize stock and new shipment. 
-Note any shipment and inventory discrepancies.
-Maintain a clean environment and inventory. 
-Performed various projects requested by managers.

Sales and Stock Associate/Greeter

Educate beginners-advanced skiers on the basics of skiing. Provide childcare (prepared meals and assisted in dressing up children with appropriate clothing); Receive Certificate for Ski Instruction.

Ski/snowboard Instructor

Michelle Gatpo is a Customer Service Representative at Rancho Coastal Humane Society in east Stroudsburg , CA.

Michelle Gatpo

Michelle Gatpo

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