Creative Agencies

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Supporting creatives in creating sustainable revenue streams

Tech innovation

OPERATIONS & PRODUCT LEAD

Logistics, Shipping & Operations

Over 15 years of experience in e-commerce working with interdepartmental stakeholders to identify operational inefficiencies, synthesize needs into easily digestible projects, and implement solutions for both internal and external partners in fast-paced environments in order to scale and grow partners and our product.

Ezze is an early-stage startup developing a live-streaming shopping app that focuses on user generated content while allowing creators to offer product, event ticketing, and auctions with a focus on vintage and sneakers.

PRODUCT SHIPPED
(1)	Seller onboarding, (2) Product creation and management system, (3) Live stream auctions, (4) App and partner dashboard revamp and alignment, (5) Admin dashboard for sales, user activity, and customer acquisition

RESPONSIBILITIES
•	Managing, leading, and reporting to the CEO on projects related to internal and external stakeholders 
•	Reporting to the CEO about project progress and high-level sales
•	Creating project pipeline and managing status updates
•	Developing marketplace program and creating SLAs for users, creators, and sellers
•	Creating e-commerce processes for internal teams and external users accessing our platform e.g., onboarding, order and product management, payments, user experience, and customer support
•	Collaborating with Product Design to ensure releases are accurate, intuitive, and efficient for our creators and users

NTWRK is a live-streaming marketplace app where brands, retailers, musical artists, and creatives sell their product directly to consumers and fans with a focus on streetwear culture, collectibles, art, sneakers and exclusive collaborations.

PRODUCT SHIPPED
(1)	Live stream selling show creation and scheduling, (2) Creator and seller shipping management, (3) Live stream seller creator pages, (4) Autopay for partners and sellers

RESPONSIBILITIES
•	Cross-functionally collaborating with dept leads and heads in merchandising, creative, engineering, partnerships, finance, data, marketing, special projects, and customer success to create a streamlined service in the best interest of the marketplace partners and the internal business teams that work with them
•	Prioritizing initiatives based on goals for the company and department leaders
•	Presenting high-level feature development and project progress to CTO and relevant team leaders
•	Organizing, developing, and documenting projects with senior management and C-level stakeholders across the company
•	Leading project discovery, kickoff, testing, and release phases to ensure stakeholders stay informed and have their needs met
•	Collaborating with senior management and directors to align on roadmap and structure that supports the high-level goals of the business
•	Project managing feature, tooling, and product releases
•	Leading change management and ensuring internal team workflows aren’t disrupted during technological and operational transitions
•	Identifying pain points for all operational aspects of the app regarding creators and internal account managers and creating solutions through process and tooling

SR. TECH OPS MANAGER – PRODUCT STRATEGY & RELEASES

Vici Collection is a women’s fast fashion retailer where I was contracted to transition their existing site merchandising procedures and platform from Shopify to Searchspring by coordinating internal Merchandising and Marketing teams with an external tech partner to ensure project timelines were met, stakeholders were informed of progress bi-weekly, and existing processes were not disrupted during the transition.

TECH PROJECT MANAGER & E-COMMERCE OPERATIONS

Hingeto is an early-stage startup marketplace company that allowed retailers, creators, brands, and licensors to offer product direct to consumers where I was responsible for working with the CEO to oversee e-commerce operations, collaborating with Engineering, Merch, and creators to create management systems product for our internal and external partners, managing partner e-commerce platforms and ensuring marketing and merch were aligned on projects, drops, and schedules.

HEAD OF E-COMMERCE OPERATIONS & SPECIAL PROJECTS

Karmaloop is a streetwear retailer where I was responsible for overseeing and managing the marketplace, coordinating with Merch to onboard brands, working directly with top brands on marketing plans, reporting, order and product management, as well as developing a backend management platform for our brands with the engineering team.

HEAD OF E-COMMERCE MARKETPLACE OPERATIONS

Michael D'Amico is an OPERATIONS & PRODUCT LEAD at Ezze in Los Angeles, CA. View their experience, skills and work history on Malakye — the professional…

Michael D'Amico — OPERATIONS & PRODUCT LEAD at Ezze

Michael D'Amico

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SUFFOLK UNIVERSITY