Fashion

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Streetwear

Tech

Yoga

Health & Fitness

Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction. Researched and implemented resolutions for unresolved escalated network issues. Utilized excellent written and verbal communication skills, with an eye for detail. Maintained customer records by updating customer information.

GIPA, SharePoint Support, P2S Administrator, Data Center Automation, vRealize Automation Production, ServerXpress, ServiceNow, Expense Reports, Monthly Reports, Assisting Supervisors, Special Projects (as requested), Metrics, Travel/Transportation Requests, IT Equipment Requests, iOffice Requests, Facility Work Order Requests, Conference Space Request System, SharePoint Central, OneNote, Microsoft Teams, Yammer, Outlook, Excel, Word, Ordering Supplies, Coordinating Events. 

Enterprise Content Management Administrative Assistant (IT)

GIPA, SharePoint Support, SharePoint Site Migrations, OneDrive Access, P-Drive to OneDrive Migrations, New Site Creations, B2B Azure External Sharing, Site Deletion, Site Redirects, Support/Promote/Document All Data, FIRE Reports, iOffice Requests, IT Equipment Requests, New Hire Onboarding, O365, Sharegate, ServiceNow Requests, Nintex, SharePoint Central, OneNote, Microsoft Teams, Yammer, Skype/Outlook/Excel/Word

Enterprise Content Management Data Analyst 

Customer Service, Monitor Batch Jobs in BMC’s Control-M, Investigated Job Failures and Took Action per BatchIR Instructions, Notified the Proper Programmer/Analyst About Job Failures Identified Via Email/Telephone/Skype, Monitor and Create ServiceNow Requests for Production Control Tickets, Shift Reports, Updated HOLDS/CANCEL Ticket for “New Day”, Control-M, ServiceNow, BatchIR, Job Find, SharePoint, SAP, ¬Phone/Outlook/Skype

Production Control Analyst (IT)

•	Phillips66 Production Control Analyst (IT) Internal Customer Service, Data Entry, Monitoring Production Batch Jobs, Notifying the Proper Programmer/Analyst When Jobs Fail Via Email/Telephone/IM, Performs ServiceNow Requests for Production Control, Control-M, ServiceNow, BatchIR, Phillips66 Business Objects.
•	Phillips66 Control Center Administrative Assistant Metrics, Logistics, Impact Reports, Duty Officer Reports, Unplanned      Downtime, Weekly Meeting Report, Transfer of Data from TIPS & NICE into Workload Analysis, Scheduling, Livelink, SAP, SCADA Malfunction Reports, Scheduling Moves, Assisting Manager/Supervisors/& Training Coordinators, Records Management, Set up Meeting Agendas, Scheduled Conference Rooms and Catering for Meetings, Organized Files/Scanned Expense Reports/Faxed-Emailed Documents.


IT Production Controller/Administrative Assistant

HIPPA, Customer Service to Internal/External Customers, Maintained  Electronic File System, Primary Point of Contact for all Internal Departments and External Customers, Maintain Spreadsheets, Researched and Responded to Inquiries, Coding Invoices, Department Work Orders, PO’s, and Preventative Maintenance System for all of the equipment within the facility.

Administrative Assistant of Maintenance

 I took time away from my career to focus full time on my family. 
PTO Co-President
PTO Fundraising Coordinator
PTO Secretary
PTO Fun Night Coordinator
Homeroom mom
Office/Classroom Volunteer

Homemaker

Strong Customer Service Skills, HIPPA, Dealing with High Stress Situations, Data Entry, Medical Terminology, Patient Registration/Admissions, ER Registration, Insurance Verification/Pre-Certification, Inpatient Quality Control, Monthly Reports, Patient/Staff Public Relations, Designated Trainer of New Employees.

Administrative Associate/Patient Access Specialist

Melissa Sutterfield is an Enterprise Content Management Administrative Assistant (IT) at ConocoPhillips (Inceed) in Bartlesville, OK.

Melissa Sutterfield

Melissa Sutterfield

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