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Management Professional with extensive background in Customer Service, Logistics, B2B, and Loss Prevention. A strategic planner who is detail oriented with creating guidelines internally and externally for growth. Prioritizes procesess and new developements to ensure training and knowledge are continuous. Works well in group settings and independently to achieve KPIs and attain budget goals.

• Designated lead point of contact for assigned clients with a combined book business of $35 million.
• Working knowledge of multiple human resource disciplines including employee relations, performance management, training, recruiting and benefits.
• Strongly advocated for clients’ needs while working with internal teams on SLAs and SOPs.
• Scheduled and planned out PI’s during the year to not stop daily shipments.
• Efficiently transitioned clients from sales to onboarding tasks to live implementation.
• Lead weekly calls to review KPI Data, Forecasts, Tech Updates, Updated Inventory/SKUs, Invoices, SOPs and Financial Volumes.
• Heald quarterly business reviews both internally and externally with clients.
• Trained clients on internal OMS systems.
• Regularly communicated client’s feedback for process improvements.
• Work closely with the Whole Sale team to execute routing expectations from various retailers.
• Aided clients in Shopify, SPS, TMS and Cin7 to navigate shipments.

Account Manager

• Lead a cross-functional team of 20+ direct reports in the execution of inbound, outbound, and picking operations within production standards.
• Trained departments to GMP Certification.
• Working knowledge of multiple human resource disciplines including employee relations, performance management, training, recruiting and benefits.
• Designed and deployed a pick front for three types of pallets utilizing Lean and 5S processes and facilitated training on this initiative across all shifts which has led to a $10K yearly savings in labor costs.
• Identified a bottleneck in the picking process and implemented a process improvement initiative to remove multiple scanning steps led to a savings of 3,300 labor hours for the year.
• Developed, deployed, and wrote SOPs for work instructions and facilitated instruction on newly defined onboarding and training program for new hires resulted in both increased efficiency and retention of 10%.
• Conducted cross-functional safety trainings and documented safety action plans, quality initiatives, and 
team performance in the warehouse management system.

Operations Supervisor

• Headed all operational workflow, safety, and sales for a facility with up to 50 employees and a $3M budget.
• Developed training processes and checklists through the rewriting of SOPs led to a savings of 8 hours each new hire.
• Partnered with the District Manager to execute marketing strategy and event execution for holiday exclusive events for preferred clientele resulted in a 100% increase in average daily revenue.
• Slashed the shipment product processing time by 15% through the restructuring and implementation of the inbound inventory processing process.
• Trained, developed, and coached new employees on proper protocols and customer service standards and established and optimized their schedules to keep coverage and service in line with forecasted demands.
• Led the district in Loss Prevention by keeping informed of trends, groups, tactics and training team members on how to prevent internal and external theft. Lead my location to saving $70,000 in product.


Assistant Store Manager

• Oversaw a team of 60 employees to ensure efficiency, quality, and productivity standards were met.
• Opened all CA locations up to 2018.
• Applied performance data to evaluate, improve operations, target current business conditions, and forecast needs to develop department specific training checklists.
• Evaluated operations and identified an opportunity to design department specific daily tasks to assign to 
employees to ensure operational efficiency and responsiveness to demand.
• Oversaw inbound, outbound, sorting, and merchandising of incoming products, meeting planned promotions and seasonal rotation for sales events.
• Led the start-up project of the companies first online E-Commerce fulfillment operation attached to a retail store resulted in $300K in annual revenue year 1 and the implementation of the program enterprise wide.
• Reviewed financial statements, sales and activity reports, KPI's and other performance data to measure productivity and goal achievement, to determine areas needing cost reduction and program improvement.
• Collaborated with Human Resources and Operations to enhance employee training programs to support the professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
• Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Store Key

Melinda Munoz is an Account Manager at MasonHub in Corona, CA. View their experience, skills and work history on Malakye — the professional network for…

Melinda Munoz — Account Manager at MasonHub — Corona, CA

Melinda Munoz

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Arizona State University

Riverside Community College