Mekayla Cortez

Experienced consultant in various aspects of revenue cycle and business process management for federal, state and public agencies. Experience includes projects in uniform cost reporting, Inpatient and Outpatient hospital rate setting and managerial consulting. Contributor to such initiatives as the development of a uniform cost reporting tool, cost reporting process reviews and the implementation of a hospital quality incentive payment program. Extensive work on cost report preparation and analysis as well as audit support and review. Most current work experience with the Colorado Department of Health Care Policy and Financing includes Enhanced Ambulatory Patient Grouping systems implementation and hospital rate setting.

Developed, designed and implemented all HR policies and programs for a start-up manufacturing company • Worked with executive management team and owners to develop the overall organizational HR structure • Orchestrated recruitment for key positions; Supervised seasonal interns and administrative staff • Implemented change management process and supported succession planning initiatives • Performed turnover analysis in order to identify trends and risks in employee retention • Administered and managed benefits for 100+ employees • Conducted benefits and compensation analysis, allowing owners to be competitive in acquiring talent • Collaborated on the development of an employee safety program and managed regulatory compliance, which lead to reduced Workers Compensation claims and lost time • Consulted regularly with legal counsel on employee related issues in order to maintain a high level of compliance • Worked independently to research current state and federal employment laws • Worke

Worked as a Business Analyst for a Professional services firm that provides health care organizations businesses advisory services and organizational advancement assistance • Assisted with the national implementation and consolidation of the Veteran Health Administration’s (VHA) health care revenue business practices into seven regional patient account centers • Performed detailed root cause analysis of revenue cycle management processes to enable improved staff productivity and business outcomes • Made recommendations for business process improvements and supported the implementation of recommended changes which improved end-to-end revenue cycle data flow • Reviewed and reported on productivity metrics to identify underperformers, quality issues, risk areas and determine opportunities for organizational improvement • Worked regularly with client staff to ensure the integrity of newly implemented workflows and processes • Trained client Quality Assurance staff on business management t

• Responsible for monitoring and support of complex Storage Area Network (SAN) storage environments • Balanced storage management for multiple nationally recognized companies with the implementation of broad based client initiatives • Monitored and tracked customer service issues to timely resolution • Conducted complex research on problem accounts and prepared risk analysis • Used monitoring tools to identify opportunities for preventing system outages, ultimately improving customer service