Bike

Moto & Powersports

Snow

Health & Fitness

Cycling

Fitness

Motorsports

Skiing/snowboarding

Showroom Associate and Events Support

Customer Service & Support

10 years of sales and customer service experience in the cycling, outdoor and fitness industries. Outgoing, passionate and hard working individual. If it has two or four wheels, with or without an engine, or slides down a mountain, chances are, I’m stoked! 

- Responsible for helping clients navigate the bike buying process, identifying their specific needs and going through the models to help them choose the right bike for them.
- Help with demo bike setup and sizing.
- Event support staff - set up and break down, assisting events guests with product questions/advice.
- Detailed knowledge of Canyon's extensive model range. 

- Greeted, toured and discussed membership options with potential clients. 
- Helped with membership issues. 
- Answered phones, checked in members, sold cafe items and was responsible for closing down the facility in the evenings. 
- CPR & AED Certified.

Membership Sales and Front Desk

- Extensive knowledge of the full Specialized and Pivot bicycle line up. 
- Top gross profit sales figures at the store since starting there. 
- Lead sales associate dealing with a variety of new and returning customers. 
- Discussing bikes, parts and apparel, giving advice and helping customers make informed decisions about their purchases.
- Trained on Merchant OS Lightspeed POS software.

Senior Sales Associate

- Responsible for sales, custom build sheets,  and setting up demo bikes, including suspension. 
- Able to learn and retain a vast amount of knowledge regarding product models, specifications and geometries for 6  bike brands (Yeti, Ibis, Santa Cruz, Giant, Salsa and Cannondale).

Sales Associate

- Dealt with a variety of clientele, from those looking for their child’s first bike, all the way up to $10k+ custom builds. 
- Organized bike rentals for groups of up to 12 people. 
- As a sales lead, I was also there to help other employees with questions and problems, from computer issues and tech questions to difficult customers. 
- Learned extensive product knowledge for the shop brands as well as new and upcoming product. 
- Trained on Merchant OS Lightspeed POS software.

Sales Lead

- Advised and recommended suitable ski/snowboard/bike equipment based on individuals needs and skills. 
- Responsible for correctly setting up customers skis/snowboard, bindings, bike and suspension. 
- On the floor for the busiest times of the year when hundreds of customers would walk through the doors on a daily basis.

Ski/Snowboard/Bike Rental Technician

- Greeted and signed in guests and members and helped with problems/questions. 
- Showed potential new customers around the facility, told them about memberships and signed them up. 
- Signed customers up for future activities on the POS system, made changes and processed transactions. 
- Responsible for opening and closing the facility.

Front Desk Attendant

- Smaller bicycle shop, sometimes only one or two employees, focusing on BMX and commuter bikes with road and mountain bikes too. 
- Helped customers find the correct bike/parts for their needs. 
- Built and repaired bikes. 
- Trained on the POS system and handled cash. 

Bike Sales and Mechanic

- Greeted members and guests, made transactions, dealt with member problems and inquiries. 
- Served alcoholic beverages and snacks to members and guests. 
- Trained on POS and perform cash outs and safe deposits.
- Responsible for closing facility down in the evening. 
- CPR & AED Certified.

Front Desk Attendant/Bartender

- Assessed and setup the correct ski/snowboard equipment for the children. 
- Responsible for groups of up to 6 children ages 3-13. 
- Provided detailed feedback to the parents on their child’s progress.

Ski Instructor/Rental Technician

- Responsible for opening and closing the Airdome, an indoor bike training facility on Blackcomb Mountain with a foam pit and wooden ramps. 
- Entrusted as the sole employee on the premises throughout shifts. 
- Operated register and performed cash out and safe deposits. Maintained and repaired rental bikes. 
- CPR & AED Certified.

Airdome Supervisor

- Advised and recommended suitable ski/snowboard equipment based on individuals needs and skills. 
- Responsible for correctly setting up customers skis/snowboard and bindings. 
- On the floor for the busiest times of the year when hundreds of customers would walk through the doors on a daily basis.

Ski/Snowboard Rental Technician

- Learned extensive product knowledge to better advise guests. 
- Worked there during the 2010 Winter Olympics in Whistler, B.C. and as a result spoke with and helped guests from a variety of different countries and cultures who spoke many dfferent languages. 
- Duties included product sales, restocking shop floor, opening and closing store

Seasonal Eductaor

Maximillian Mitchell is a Showroom Associate and Events Support at Canyon Bicycles USA, Inc. in Carlsbad, CA.

Maximillian Mitchell

Maximillian Mitchell

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