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Sales - Inside

Inside Sales & Customer Service Manager | Enhancing Customer Engagement and Sales

Customer Service & Support

With over 6 years of experience in sales, operations, and supply chain management, currently contributing as an Inside Sales & Customer Service Manager at BMC Switzerland. Skilled in leveraging tools like Magneto and SAP Business ByDesign to enhance operational efficiency and customer satisfaction. Passionate about streamlining processes and fostering collaboration to align with organizational goals. Dedicated to driving impactful solutions in sales and logistics while supporting a customer-centric culture. Thrives in dynamic environments, bringing operational insight and a commitment to excellence in service delivery.

Inside Sales & Customer Service Manager

Inside Sales & Operations Support

• Facilitate all aspects of business operations
• Develop and implement processes to streamline, improve and automate objective completion
• Advise on team creation, management and deployment as it relates to Supply Chain performance
• Logistics and production coordination

Supply Chain Manager

•	Set up and maintain approved vendor records in ERP system
•	Set up and maintain component part numbers according to prescribed logic
•	Maintain item attributes including HTS codes, vendor price, manufacturing lead times, transit times, weights and measures, etc.
•	Set up and maintain finished goods part numbers according to prescribed logic
•	Build and maintain finished goods BOMs based on specifications provided by Product Management and approved change requests
•	Work with the Finance department to determine landed costs of new products and assembly
•	Determine and assign correct HTS codes to all new parts
•	Issue purchase orders for tooling expenses
•	Coordinate internal sales orders for marketing, demo and photoshoot needs
•	Place initial purchase orders for all new items to fulfill internal sales orders 
•	Transition new items to production buyers
•	Maintain customer price lists

New Product Introduction Buyer

• Sail a 70 foot sailboat along side a Captain and 2nd Mate 
• Ensured safety and comfort of up to 49 passengers per charter by sailing competently and providing timely and friendly food and beverage service

1st Mate

•	Established, maintained and updated vendor related information in MAS 500.
•	Procured materials, supplies, services, and equipment to support production with limited supervision
•	Managed assigned commodities including, sourcing, ordering, tracking, expediting, and finding the lowest cost solution.
•	Received requisitions; analyzed each line item for quantity, and cost accuracy
•	Navigated Harmonized Tariff Schedules with accurate results
•	Operated and maintained significant elements of MRP system
•	Monitored orders to ensure on time deliveries and expedite as required including global shipments
•	Established and maintained the first line of communications with vendors
•	Identified problematic materials in back orders and identify solutions
•	Identified potential material shortages and worked with team to find substitutions
•	Issued request for quotations (RFQs)
•	Identified, and established relationships with new vendors in order to find lower cost solutions, strengthen supply chain
•	Maintained established standard pricing
•	Managed obsolete inventory

Buyer II

•	Answered all incoming calls and directed them to appropriate department
•	Managed web sales and reviewed orders for fraudulent charges
•	Fielded customer service emails and phone calls
•	Provided customer service for showroom customers 
•	Managed all inventory for showroom stock using VEND and MAS 500
•	Created sales orders using MAS 500 for customers, marketing, showroom sales and sales team

Customer Service/Web Sales

•	Hired, trained, developed and led a staff of 25 employees
•	Conducted quarterly staff meetings to recap store and company performance
•	Pulled and entered numbers to prepare monthly reports for VP of Global Retail
•	Budgeted payroll/capital expenses according to sales performance
•	Proposed and successfully executed event programs (monthly)

General Store Manager

•	Trained new staff on daily operations, including register training and basic customer service skills 
•	Properly staffed the store based on store demands while staying within the allotted salaries and wages budget
•	Provided knowledge to customers about the proper use of technical gear as well as important environmental issues
•	Responsible for the opening and closing of the store

Assistant Store Manager

• Trained new staff on daily operations, including register training and basic customer service skills  
• Properly staffed the store based on store demands while staying within the allotted salaries and wages budget 
• Provided knowledge to customers about the proper use of technical gear as well as important environmental issues  
• Responsible for the opening and closing of the store

Retail Sales Representative

•	Worked as a one-on-one aide in a classroom of seven children with physical, emotional, and developmental disabilities ranging from ages 8-16
•	Designed work schedules for non-verbal students using PECS (Picture Exchange Communication System)

ED TECH III

•	Worked as a live-in nanny for a sixteen month old boy while on a nine-week music tour of the United States

TOUR NANNY

•	Worked as a one-on-one teacher for children with disabilities using the Applied Behavior Analysis model 
•	Collaborated with a team of professionals (PT, OT and Speech Pathologist) to develop Individualized Family Service Plan (IFSP)
•	Developed computer activity schedules for children with autism, and collected data used for grant-funded research

DEVELOPMENTAL THERAPIST

•	Job-coached adults with schizophrenia 
•	Worked with non-verbal adults with autism to develop life skills, personal hygiene, and social skills
•	Developed and implemented behavior plans and provided clients with one-on-one care at group homes

DIRECT CARE AIDE

Maggie Punsalan is an Inside Sales & Customer Service Manager at BMC Switzerland in Santa Cruz, California.

Maggie Punsalan

Maggie Punsalan

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University of Maine