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Sales

Customer Service/ Account Manager

Customer Service & Support

I am a dedicated hardworking individual, who's able to bring positive energy to anyone specifically in my work environment. I lead and motivate people around me to be completely themselves and to be as kind-hearted as possible. In the sales industry, I influence my fellow associates to provide exceptional customer service every time, and to always put the customer first. I always pride myself in being knowledgeable about all aspects of store operations, I'm able to target improvements, and enhance operations. I am a diligent and a reliable employee with a strong ability to be proactive with tasks while still focusing on customers.

For San Diego Hat Co, I work in their Customer Service Dept. On the daily, I answer the phones, respond to emails from retail or wholesale customers, and enter wholesale orders. As I dove deeper into my position and with my manager leaving on maternity leave, I was given multiple responsibilities within the first two months. My responsibilities include: dropships(such as, Nordstrom, Nordstrom Rack, & Lord & Taylor), entering wholesale orders, investigating open orders, and managing our current wholesale accounts. I also assist our National Account managers and Design Team to send out samples to the appropriate buyers. As well as working with our wholesale accounts, I also frequently keep in contact with our Sales Representatives that work in different territories. I have also traveled to Project Magic tradeShow to assist our National Account Manager in managing our booth there and helping customers become knowledgeable on our product. In regards to retail customers, I work with our warehouse team to make sure we're sending out the correct product if there are mishaps and  keep track of our "Info" email to assist customers in any regard I can.


Accomplishments/ Certificates
? I was the employee of the Month within the first month of working at Sun Diego.
?  I reached the "100k Party" twice since I've worked at SunDiego, which is a celebration for the sales associates/ key holders who sell 100k+ within a year span. My first year I sold 118k and my second year I sold 184k.
? I was promoted to a key holder position within a year of working with SunDiego
? I am a Reiki I and II Practitioner

Customer Service Representative

Carlsbad, CA
12/2017 - May 2021
When I first was hired at SunDiego, I started out as a retail associate, and within a year, I became a Keyholder. As a sales associate, I was taught how to always put the customer first, and when not helping a customer, find ways to help out your store.  As a manager, I managed the sales floor, and made sure all sales associates were keeping to task; whether that be talking to customers, making sure they're being helped, or making sure new product is being put onto the sales floor. I would connect with customers on a daily basis, and provide assistance wherever I can help. Once I became an experienced manager, I worked on payroll, and made our weekly work schedules.
SunDiego- General Manager- Del Mar

SunDiego- General Manager- Del Mar

• Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining a safe environment.
• Coordinated and led group activities for 10 campers.

Camp Counselor

Madison Prosser is a Customer Service/ Account Manager at San Diego Hat Company in Oceanside, CA.

Madison Prosser

Madison Prosser

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AFPA