Madeline Schulte

Agent Care Consultant

2016 – Present

• Use of SalesForce, Zendesk and other help desk platforms to track CRM and MLS information. • Ability to handle large quantities of paying customers at all stages in the resolution process and follow-up with them on details pertaining to where we are in resolving their issue • Organizational ability to respond to all new customers with listing and profile issues and take ownership of resolving existing customer problems • Bandwidth to fully comprehend our Zillow product suite so you are able to understand customers’ subscriptions and move on to the trouble shooting • Adaptable when it comes to ongoing changes in process and structure while still keeping a positive attitude and being a team leader • Collaborative mindset that enjoys working within a team and other departments to find solutions that help our real estate professionals

Production Assistant

2013 – Present

-FREELANCE -Help create production book and shot list. -Assist with product selection and wardrobe. -Assist with any production or photographer needs. -Post production coordinating.

Customer Service Lead

2016 – 2016

. Manage team of reps with real time customer service issues . Train and model scripts for reps to answer product, inventory and quality issues . Organize and monitor workflow . Resolve warranty claims and RMAs

Regional Representative

2015 – 2016

-Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. -Adjusts content of sales presentations by studying the type of sales outlet or trade factor. -Focuses sales efforts by studying existing and potential volume of dealers. -Submits orders by referring to price lists and product literature. -Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

TEFL Teacher

2014 – 2014

-Classroom management;planning, preparing and delivering lessons to a range of classes and age groups. -Preparing and setting tests, examination papers, and exercises. -Marking and providing appropriate feedback on oral and written work. -Devising, writing and producing new materials, including audio and visual resources. -Organizing and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions. -Attending and contributing to training sessions. -Participating in marketing events for the language school.

Sales Associate

2012 – 2013

MERCHANDISING AND DISPLAY: . Uphold merchandising and store cleanliness standards . Ensure that merchandise is ticketed and the sales floor is stocked . Support sales by assisting in merchandising and display projects . Exhibit a familiarity with current product and trend awareness

Production Assistant

2011 – 2012

. Help to create production book and shot list . Assist with product selection and wardrobe . Log and route all apparel and product for photo shoots. . Assist with any production or photographer needs and scheduling . Post production coordination

Assistant Traffic Coordinator

2011 – 2011

. Track and manage in-house assets for catalogs and online merch needs . Work with Apparel and Accessories teams to identify photography needs for upcoming seasons . Organize and log apparel ”rainbow line” by season . Route advertising, retail and in-house projects to appropriate signers . Track and explain project changes to internal clients and creative team

2012