Ceramics

Painting

Crafts

Lorean Wirt     		
						21500 Bloomfield Ave., #13, Lakewood, CA 90703
						Cell 562-537-3892 /Alternate 562-860-0804
						loreanwirt@gmail.com


Customer Service Representative, Call Center, Intake Specialist with Administrative and Healthcare Claim/Insurance Research, Pharmacy hhehelhelphelplhelplihelplinhelpline experience to provide staff and office support with professional courtesy, confidentiality, and tact. 

Education

A.A., Fashion Sales Promotions/Illustration, Cerritos College, Norwalk, CA 
Diploma, Cerritos High School, Cerritos, CA

Summary of Qualifications
 
Customer Service-orientated/Intake Specialist with 15+ years of experience 
MS, Word, Excel, PowerPoint, Types 50 wpm, Data entry
Meets project timeframes with prioritization 
Analytical, oral and written communication, problem solving, time management 
Ability to work independently, as well as being a team player, self starter
Maintains detailed organized records with follow up, ability to multitask, prioritize
Cash handling, retail, stock replenishment, customer shopper assistance
Punctual, timely, and professional, telephone etiquette  

Experience

Absence Specialist, Tristar,  Tristar, Long Beach, CA     4/2018 to 4/2019
 
Facilitated FMLA eligible leaves working with employees of contracted employers.
Requested all forms to establish leave as legitimate and authorized.
Communication with HR regarding employee time off, return to work, and extensions as needed.

Intake SpecialistSpecialist-Call Center 			11/2017 to 4/2018

Daily intake of 30+ employee leave request per calls and fax request received 
Documents each employee call with an efficient and concise outcome
Mails out leave forms to employees 
Answers phones, responds timely to messages, call transfer and information to appropriate Integrated Absence Specialist
Clerical support and other duties as assigned 

Corporate Sales, Houndin Wine Country Gift Baskets, Fullerton, CA	10/2017 to 11/2017

Provided  Seasonal processing beginning to end with follow up for orders of 50+ baskets for a leading supplier of upscale food and wine gifts to re-sellers, corporations, and individuals throughout the U.S. and Canada 
Data entry, emailing, time management, received calls with outbound reply

EDD unemployment 								07/01/2017 to 10/2017

Previous position eliminated due to budget cuts

Program Analyst II, AJCC Cerritos/SELACO WDB, Cerritos, CA		04/2009 to 06/30/2017

Collected, management, and analyzed program performance goals of achievement with Adult,  Veteran, and Youth programs
Tracked enrollment goals, objectives, status of customer files and follow-up activity.
Monitored list of 60+ customers for each of the 6 Career Development Specialist for case management activity, job search assistance, and follow-up activity. 
Backed up to the Welcome Team, all Career Specialist, and Business Development Team. 
CDS I										
Supported delivery of ACC services educating customers on the resources available to assist them in obtaining successful employment
Coached customers with career guidance for the development of Individual Service Plans,  assisted with resume writing, interview preparation, and direct job search assistance through job leads and referrals based on assessment of customers prior employment experience and areas of employment interests
Follow-up services for 60+ enrolled with progress tracking 
Familiar with Cal Jobs reporting platform
CSR II										
Greeted customers with direction to appropriate activities/on site partners
Provided information regarding services and resources
Assisted customers with the use of computers and office equipment
Worked with businesses, students, and school districts
Created correspondence, work shop fliers with sign ups, and general case documentation
Provided Intake support, enrollment, and reception back up

Claim Research, UnitedHealth Group, Cypress, CA				03/1997-08/2008

Reviewed and resolved minor to complex claim disputes and inquiries in a timely manner with extensive in/out    bound contact with members, payers, and providers 
Timely follow-up regarding outcomes with providers, payers and members
Knowledge of CPT & ICD-9 codes, Health Plan DOFRs, CMS & UB92 claims
FHP Pharmacy helpline wotkwotked to triage ppharmacy issues with members and Pharmacists.



Absence Specialist, Tristar,  Tristar, Long Beach, CA     4/2018 to 4/2019
 
Facilitated FMLA eligible leaves working with employees of contracted employers.
Requested all forms to establish leave as legitimate and authorized.
Communication with HR regarding employee time off, return to work, and extensions as needed.

Intake SpecialistSpecialist-Call Center 			11/2017 to 4/2018

Daily intake of 30+ employee leave request per calls and fax request received 
Documents each employee call with an efficient and concise outcome
Mails out leave forms to employees 
Answers phones, responds timely to messages, call transfer and information to appropriate Integrated Absence Specialist
Clerical support and other duties as assigned 

Absence Specialist 

Lorean Wirt is an Absence Specialist at Tri Star Risk Management. View their experience, skills and work history on Malakye — the professional network for…

Lorean Wirt — Absence Specialist at Tri Star Risk Management

Lorean Wirt

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