Lindsey Koning
Operations and Merchandise Coordinator · Molly Wood Garden Design
Costa Mesa, CA
In My Own Words
Dynamic creative professional with experience in both the corporate and non-profit sectors. Emphasizes organization to accomplish strategic long and short-term goals. Areas of expertise include: customer service, merchandising, public relations, content creation, and new business development.
Work Experience
Operations and Merchandise Coordinator
Molly Wood Garden Design2019 – Present
- Creation and management of an e-commerce Shopify-based store for the company’s retail showroom - Creation of marketing assets, digital content, and a social media presence for the e-commerce store - Assists in maintaining, organizing, and expanding on the company image library and database - Organizes and executes photo shoots for marketing material and public relations - Intermediary between public relations contacts and printed media representatives such as magazines and publications - Scheduling consultations for design teams, independent contractors, and office maintenance - Answering phones, emails, and directing inquiries from clients, customers, and contractors - Responsible for printing, mailing, filing, emailing, office correspondence/information - Configures company-wide meetings, travel plans, and calendar for company owner/CEO - Updates and prepares company calendars and meeting notes - Responsible for inputting and updating company contact file and mailing lists
Operations and Merchandise Coordinator
The Surfrider Foundation2017 – 2019
- Processing of checks, reimbursements, donations, and memberships - Online merchandise management and fulfillment - Merchandise inventory management - Direct mail processing - Managing general correspondence and delegation of inquiries to the appropriate members - Assistance with the coordination and execution of various events - Anticipating the needs of staff and helping with miscellaneous assignments and projects as needed
Server
The Cheesecake Factory2014 – 2018
-Provide exceptional service for ultimate guest satisfaction -Operate as an efficient and positive member of a support oriented team -Maintain a positive attitude while handling stressful situations -Communicate with guests on restaurant specifics -Multitask as a food runner and greeter while proving service to several parties at once - Successfully operate a POS system to complete credit card and cash transactions - Build and maintain client relationships
New Business Services
Pacific Life Insurance2015 – 2016
- Supports field, internal customers and underwriters by performing various administrative and customer service tasks throughout the new business process -Analyzes case documents and information to identify appropriate action to be taken -Creates correspondence for producers, field offices and external interested parties as applicable according to department procedures -Ensures financial transactions are completed and in good order. -Adapts quickly to changing responsibilities and maintains effective knowledge of other tasks previously assigned -Leverage training opportunities to develop new skills toward more complex processing
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