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Operations and Merchandise Coordinator

Administration & Clerical

Dynamic creative professional with experience in both the corporate and non-profit sectors. Emphasizes organization to accomplish strategic long and short-term goals. Areas of expertise include: customer service, merchandising, public relations, content creation, and new business development. 

- Creation and management of an e-commerce Shopify-based store for the company’s retail showroom
- Creation of marketing assets, digital content, and a social media presence for the e-commerce store
- Assists in maintaining, organizing, and expanding on the company image library and database
- Organizes and executes photo shoots for marketing material and public relations
- Intermediary between public relations contacts and printed media representatives such as magazines and publications
- Scheduling consultations for design teams, independent contractors, and office maintenance
- Answering phones, emails, and directing inquiries from clients, customers, and contractors
- Responsible for printing, mailing, filing, emailing, office correspondence/information
- Configures company-wide meetings, travel plans, and calendar for company owner/CEO
- Updates and prepares company calendars and meeting notes
- Responsible for inputting and updating company contact file and mailing lists

- Processing of checks, reimbursements, donations, and memberships
- Online merchandise management and fulfillment
- Merchandise inventory management
- Direct mail processing
- Managing general correspondence and delegation of inquiries to the appropriate members
- Assistance with the coordination and execution of various events
- Anticipating the needs of staff and helping with miscellaneous assignments and projects as needed

-Provide exceptional service for ultimate guest satisfaction
-Operate as an efficient and positive member of a support oriented team 
-Maintain a positive attitude while handling stressful situations
-Communicate with guests on restaurant specifics
-Multitask as a food runner and greeter while proving service to several parties at once
- Successfully operate a POS system to complete credit card and cash transactions
- Build and maintain client relationships


Server

- Supports field, internal customers and underwriters by performing various administrative and customer service tasks throughout the new business process
-Analyzes case documents and information to identify appropriate action to be taken
-Creates correspondence for producers, field offices and external interested parties as applicable according to department procedures
-Ensures financial transactions are completed and in good order.
-Adapts quickly to changing responsibilities and maintains effective knowledge of other tasks previously assigned
-Leverage training opportunities to develop new skills toward more complex processing


New Business Services

Lindsey Koning is an Operations and Merchandise Coordinator at Molly Wood Garden Design in Costa Mesa, CA.

Lindsey Koning

Lindsey Koning

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