Lindsay Keyes
Customer Service Manager- Retail and Digital Support · Colorado High School Cycling League
Erie, COIn My Own Words
Experienced Customer Service Manager with a demonstrated history of working in the recreation and outdoor industry. Successful in recruiting and training Customer Service Reps, decreasing team member attrition, achieving aggressive revenue budgets, and creating a world class programming and customer experience.
Work Experience
Production Crew
Colorado High School Cycling League2012 – Present
- Manage race registration, athlete staging, and awards. - Promote the development of High School Mountain bike teams by working to establish and maintain safe, quality high school mountain bike programs in Colorado, Wyoming, and New Mexico.
Customer Service Manager- Retail and Digital Support
Sea to Summit2018 – Present
Lead a multifaceted team who supports warranty, consumer education, dealer support, and ecommerce/digital platforms. - Work in tandem with Sales, Operations, Marketing and Digital teams to provide the best possible customer experience - Nimbly support all sales channels and provide feedback and support to improve the organizations understanding of the end-users and retail partner's needs. - Introduce and launch processes and platforms to enhance customer experience, communication, sales and education.
Aquatics Area Lead/Aquatics Manager- Mountain Region
Life Time Fitness2012 – 2018
Manage the Aquatics department and oversee staff of 60 supervisors, coaches, lifeguards, swim instructors, and assistant manager. Additionally, provide support to 5 Aquatics Departments in Colorado and Utah. - Create a culture of care and retention and decrease team member turnover by 10-12% year over year for 4+ years. - Design and implement best practices for safety and outstanding programming that become Standard Operating Procedures company wide. - Manage business by achieving aggressive revenue goals and managing payroll within established budgets. 1 of 2 PROFESSIONAL EXPERIENCE CONTINUED