Providing feedback and brand direction to Jr Graphic Designer. Working with illustrator/artist to create graphics templates for signage, web banners, and resources for production graphics needs. In-house lead product photographer and image editor for new branded products, including lead colorist for next years products. Design packaging for Next Adventure's specific products. Conceptualizing and creating collateral for brand launches, web campaigns, sales and upcoming events, i.e. local print ads, local digital ads, billboards, etc.

Responded efficiently and professionally to customer inquiries through all forms of contact. Inspected and found resolutions for customer questions promptly while keeping the integrity of the Smith Brand. Created positive experiences when utilizing effective problem-solving skills to make the best solutions for our customers. Educated, promoted and inspired customers as a Brand Ambassador.

Provide exceptional customer service and problem solving for every customer. Resolve customer inquiries in an effective and efficient manner. Consistently striving to learn about product and service changes. Continually be an active listener that shows empathy and patience in a creative environment.

Specialized in Snowboard gear and accessories. Assisted customers and clients with an acute knowledge of snowboards, outerwear, helmets and goggles. Awarded Ambassador of the Month twice for great customer service in sales and snowboard instructing.