* Log, manage and resolve service requests in a clear concise manner, as well as the identification, classification, resolution and escalation of bugs * Answer telephone calls and emails from clients requiring support and technical assistance * Provide clients with detailed product information and training * Set up and troubleshoot multiple software modules, including but not limited to PayLink, PayGuardian, MFI, and Point of Sale terminals

* Lead team to successful execution on various project types including large-scale websites, mobile apps, video production, and social media * Assess client needs and team challenges proactively to create and enable effective solutions * Effectively communicate client needs with team * Oversee project scope and schedule * Manage internal resources including designers and developers * Nurture positive, collaborative working relationships with internal and external clients through regular communication, exemplary client services and continual expectation management * Take ownership of project and ensure all needs are facilitated through to completion within the required time frame * Attend and facilitate project meetings, with internal and external stakeholders * Uphold the company’s position and integrity at all times, particularly within the realms of confidentiality, professionalism and discretion * Communicate to executive team overall health of assigned accounts and projects

* Professional responsible for high volume of legal intake and client follow up * Authority on fostering attorney and client relationships with respect to litigation support services * Identified as the firms “Closer.” Artfully persuade potential clients to retain the services of Parilman & Associates * Provide comprehensive care and coordination of services for clients while they are under the supervision of the firm