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Customer Success Specialist

Specialist & Consultant

I've spent the past few years in different sales and support roles and I am currently working as a Customer Success Specialist focused on driving the implementation and adoption of RMS's Property Management software within the Hospitality industry. I am counted on for daily escalations, pushing through roadblocks and improving process implementation all while developing customer relationships that promote retention and loyalty. I work closely with our customers to provide technical support through many verticals to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

* Log, manage and resolve service requests in a clear concise manner, as well as the identification, classification, resolution and escalation of bugs
* Answer telephone calls and emails from clients requiring support and technical assistance
* Provide clients with detailed product information and training
* Set up and troubleshoot multiple software modules, including but not limited to PayLink, PayGuardian, MFI, and Point of Sale terminals

* Lead team to successful execution on various project types including large-scale websites, mobile apps, video production, and social media
* Assess client needs and team challenges proactively to create and enable effective solutions
* Effectively communicate client needs with team
* Oversee project scope and schedule
* Manage internal resources including designers and developers
* Nurture positive, collaborative working relationships with internal and external clients through regular communication, exemplary client services and continual expectation management
* Take ownership of project and ensure all needs are facilitated through to completion within the required time frame
* Attend and facilitate project meetings, with internal and external stakeholders
* Uphold the company’s position and integrity at all times, particularly within the realms of confidentiality, professionalism and discretion
* Communicate to executive team overall health of assigned accounts and projects

Junior Project Manager

* Professional responsible for high volume of legal intake and client follow up
* Authority on fostering attorney and client relationships with respect to litigation support services
* Identified as the firms “Closer.” Artfully persuade potential clients to retain the services of Parilman & Associates
* Provide comprehensive care and coordination of services for clients while they are under the supervision of the firm

Litigation Support Specialist

Kyle Czerniejewski is a Customer Success Specialist at RMS North America in San Diego, CA.

Kyle Czerniejewski

Kyle Czerniejewski

Kyle Czerniejewski

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