Krystal Hortizuela
Sales Specialist · Apple
San Dimas, CA
Work Experience
Sales Specialist
Apple2021 – 2022
? Showcased product features to customers and discussed technical details to overcome objections and lock in sales. ? Greeted customers, helped locate merchandise and suggested suitable options. ? Increased sales and customer satisfaction through personalized servicing keeping an average net promoter score of 96/100 ? Actively pursued personal learning and development opportunities, while working with managers to share best best practices for sales and customer service with other team members to help improve the store's efficiency
Intern
CherryPicks2021 – 2021
? Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations. ? Consulted with internal and external clients via email and telephone correspondence to identify business needs and create brand and community outreach. ? Assisted with researching film and television to be reviewed by writers. ? Analyzed documents to ensure that written documents corresponded to digital documentation.
Barista
Starbucks2019 – 2021
Anaheim, CA, SEP 2021-OCT 2021 ? Provide the Starbucks Experience to all guests. ? Build beverages to the Starbucks standard ? Listened to customer desires and needs to recommend optimal products. ? Memorized official and off-menu preparations to serve all customer beverage desires ? Maintained highest standards of conduct and service to support company reputation
Historian
Phi Epsilon Theta Tau2018 – 2020
? Developed classification systems to facilitate access to archived materials. ? Researched and recorded origins, provenance and historical significance of archival materials. ? Directed 15+ chapter members engaged in cataloging, creating content and recording visual media. ? Strategized and developed video content for fraternity's website and social media publications.
Intern
Walker Industries LLC2019 – 2019
Created social media posts for the custom off-road vehicle manufacturing company on Instagram and monitored Google marketing using Google Ads. ? Performed simple office administration such as answering phones, filing, and maintaining documents. ? Created spreadsheets to keep track of orders and inventory using Microsoft Excel, ? Maintained constant communication with sales representatives and tool companies.