Krystal Hortizuela
San Dimas | United States
Skills
No information
Interests
Music
Reading
Television
Musicals
Disney
Greek mythology
Industries
Creative Agencies
Activity
Work experience
Apple
Sales Specialist | 10/2021 - 03/2022
? Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
? Greeted customers, helped locate merchandise and suggested suitable options.
? Increased sales and customer satisfaction through personalized servicing keeping an average net promoter score of 96/100
? Actively pursued personal learning and development opportunities, while working with managers to share best best practices for sales and customer service with other team members to help improve the store's efficiency
CherryPicks
Intern | 06/2021 - 08/2021
? Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
? Consulted with internal and external clients via email and telephone correspondence to identify business needs and create brand
and community outreach.
? Assisted with researching film and television to be reviewed by writers.
? Analyzed documents to ensure that written documents corresponded to digital documentation.
Starbucks
Barista | 07/2019 - 05/2021
Anaheim, CA, SEP 2021-OCT 2021
? Provide the Starbucks Experience to all guests.
? Build beverages to the Starbucks standard
? Listened to customer desires and needs to recommend optimal products.
? Memorized official and off-menu preparations to serve all customer beverage desires
? Maintained highest standards of conduct and service to support company reputation
Phi Epsilon Theta Tau
Historian | 10/2018 - 12/2020
? Developed classification systems to facilitate access to archived materials.
? Researched and recorded origins, provenance and historical significance of archival materials.
? Directed 15+ chapter members engaged in cataloging, creating content and recording visual media.
? Strategized and developed video content for fraternity's website and social media publications.
Walker Industries LLC
Intern | 09/2019 - 12/2019
Created social media posts for the custom off-road vehicle manufacturing company on Instagram and monitored Google
marketing using Google Ads.
? Performed simple office administration such as answering phones, filing, and maintaining documents.
? Created spreadsheets to keep track of orders and inventory using Microsoft Excel,
? Maintained constant communication with sales representatives and tool companies.
Education history
California State University
Bachelors of Art
