Kristen Wagner-Patterson
Senior Marketing Manager
Clinton | United States
Skills
No information
Interests
Gardening
Travel
Cooking
Photography
Community service
Canning
Trajectory
Jul 2021 — Now
Senior Marketing Manager · Paula's Choice Skincare
• Partnered with Site Experience team to improve conversion rate by 16% for US & AU utilizing multivariant testing across content, copy & merchandising
• Collaborated and improved process across 5 departments for DTC Omnichannel go-to-market strategies around Product Marketing & New Product Launches, with a focus on end-to-end launch of CPG goods
• Lead Team focusing on content, product marketing & merchandising opportunities within DTC • Program Managed Holiday DTC Execution & Experience, including concepting the Gift Guide; resulting in a 30% conversion improvement for US and 19% improvement for AU compared to site average
• Program Managed Anniversary DTC Execution & Experience, resulting in a consistent 2-3% lift in conversion rates
• Analyzed performance reporting, competitor and market trend data to roadmap future improvements and provide executive level reporting for $101MM+ DTC US/AU DTC ecommerce business
• Proven leader known for cross-functional collaboration, effectively leading content & merchandising initiatives for DTC with a customer obsessed mentality
Apr 2019 — Jun 2021
Senior Ecommerce Merchandiser & Marketer · Paula's Choice Skincare
• Managed US/AU DTC merchandising and optimized conversion, improving conversion rates by 6% and revenue by 47% in the US (for AU revenue improved by 88% YoY)
• Created & Implemented Homepage, Gift Guide and key landing page content strategies, resulting in an 80% increase in transactions for US (AU saw a 106% improvement)
• Managed and executed 26 new Product Launches for US/AU DTC, working cross functionally with 7 departments utilizing integrated marketing & customer engagement analytics
• Created content strategies and go-to-market process improvements, reducing lead times by 2 weeks, resulting in a 69% increase in customer sessions for US (AU saw a 112% session improvement)
• Developed Executive-level reporting around Site & Campaign Performance for a $90MM+ DTC ecommerce business
• Revamped our Kits & Sets program, driving $10MM+ a year or 10% of total revenue generated
Jun 2017 — Mar 2019
Senior Ecommerce Merchandiser & Marketer · Filson
• Managed online operations, working cross functionally with 6 departments to improve digital content process and customer engagement, resulting in a 1% conversion Rate improvement on an AOV $350 • Implemented new project management and content process, decreasing time to live by 25%• Planned and executed online merchandising calendar for each month of the year, supporting 7 different shop fronts & additional landing pages
• Increased demand revenue by 35% YoY, leveraging digital, email & social marketing to drive omni-channel initiatives
• Improved digital marketing campaigns by implementing SEO optimizations and multi-variant testing • Developed executive level reporting for campaign performance, merchandising initiative & product sales
Mar 2016 — Jun 2016
Senior Web Merchandiser · Zumiez
• Managed 250+ Brands, 60+ categories comprising almost 60% of ecommerce revenue generated • Streamlined go-to-market initiatives analyzing omnichannel sales and marketing data, improving YoY revenue and conversion rates
• Created new marketing landing page strategies, incorporating SEO and digital marketing best practices, leading to double digit comp gains around customer session & engagement
• Analyzed and executed merchandising strategies based on internal sales reporting, improving off-price demand revenue and margins while decreasing on-hand stock
Aug 2012 — Mar 2016
Web Merchandiser · Zumiez
• Managed 200+ Brands, 20+ Categories that drove 40% of total ecommerce revenue • Improved product revenue & unit performance driving over $25MM+ in Revenue by creating merchandising and marketing initiatives
• Partnered with 5 departments, developing digital merchandising annual calendar driving consistent conversion improvement
• Leveraged Google Analytics to optimize content and merchandising initiatives, resulting in increased sales & decreased on-hand inventory
Aug 2011 — Aug 2012
Web Merchandiser · Zumiez
• Managed 2 department that drove $5MM+ in revenue, or 15% of total ecommerce demand with an average comp gain of 96%
• Developed & implemented digital strategies improving customer experience, sell thru, merchandising and content engagement resulting in consistent conversion rate improvements
Aug 2008 — Aug 2011
Online Merchiser · Greater Good Network
• Increased revenue by implementing best-in-class digital merchandising practices for 7 online stores
• Reduced product launch time-to-live by a 1/3, streamlining graphic design workflow
Jan 2007 — Aug 2008
Merchandising Representative · Eddie Bauer
• Supported 9 Departments in Women’s & 4 Department in the Outlet Division
Activity
Education history
Penn State
MBA | 2022 - 2027
Washington State University
Bachelor of Arts
