Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Direct and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Managed staff, preparing work schedules and assigning specific duties. Established and implement departmental policies, goals, objectives, and procedures. Determined staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Review operational records and reports to project sales and determine profitability. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Assign employees to specific duties. Enforce safety, health, and security rules. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.