• Manage inventory control, cash control and store opening and closing procedures • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback • Analyze and quantify data to strategically prepare specific marketing and sales plans • Collect and analyze sales data to discover potential business growth opportunities, complete revenue and profits forecasts, and produce professional presentations and data sheets • Monitor and work on the improvement of all daily sales operations, communicate with customers, and develop new business processes, which increased annual revenue by 5%

• As operations manager, conducted weekly, monthly, and quarterly audits to ensure all operational procedures were in line with company policy • Utilized company loss prevention practices and procedures to reduce store’s shrink within a 4 month period • Promoted professional growth and facilitated talent development of each associate to drive performance excellence

• Traveled to multiple stores throughout the district to train employees in areas of improvement based on the store's performance • Created an environment where service takes priority which resulted in increased sales and an increase in positive attitude within the store • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals