Kelvynn Cayanan

OPERATIONS ASSOCIATE II

2016 – 2019

Managed day-to-day operations including but not limited to: • Processed and filed purchase orders and return authorizations, • Ran reports for errors and resolved issues as they emerge, • Office administrator related tasks, • Business-to-business and business-to-consumer customer service, • Led and trained employees during high volume seasons, • shipping and receiving, and • Created extensive standard operating procedures/training manuals for the entire operations team.

KEY HOLDER/SUPERVISOR

2014 – 2016

• Assisted with managing day-to-day store operations by opening/closing, • Managed general customer service, cash handling, returns, and exchanges, • Consistently set and achieved both individual and team sales goals, • Merchandised product to appeal and attract customers, • Interviewed potential sales associates, • Trained, supervised, and delegated employees in following proper customer service skills and maintain appearance of the store, and • Created systems to avoid and minimize threats of theft.

ASSOCIATES OF SCIENCE IN ELECTRICAL ENGINEERING

2014

ASSOCIATES OF SCIENCE IN ELECTRICAL ENGINEERING

2011