Kelly Mueller

Shipping/Receiving and Fulfillment Specialist

2021 – 2023

• Entered and placed orders for up to nearly 4,000 pieces in a day and received, sorted, and managed product for end-to-end efficient workflow • Assisted with the printing process, including pre-treating, curing, printing, tagging, and sorting garments and set up and tear down of equipment • Organized and managed fulfillment jobs, sorted and folded garments, packed orders and prepared shipments, turning around up to 600 orders in a week • Communicated with project managers, customers and clients when items were delayed due to backorder issues, damaged garments, or missing items • Corresponded with distributors regarding pricing quotes, defective or incorrect items, and missing garments and coordinated returns and replacements • Organized and maintained stock of overflow and backstock shirts and ensured on-hand items were used first, whenever possible • Prepared individual and bulk orders for shipment and pickup, including maintaining quality control and accuracy of post-production counts for invoicing • Counted inventory and prepared up-to-date spreadsheets for fulfillment clients

Sales Specialist

2018 – 2021

• Advised customers on appropriate category of bike and outfitted them with additional gear, based on current level, type of riding, and goals • Determined proper size and took customers through a fit process upon purchase of a bike • Answered and directed phone calls, operated point of sale system, and entered appointments and work orders for service to be performed • Checked in bikes for service appointments and looked bikes over for any basic needs, such as replacing chains, tires, or brake pads • Viewed apparel lines for future seasons and assisted with curating product assortment and placing orders • Merchandised all categories in an organized and appropriate manner to drive sales and turn product; suggested and performed markdowns • Created fun and unique displays to help the store stand out from the competition and highlight various products • Hung and stocked new and replenishment inventory, transferred products to other stores, and organized backstock areas • Initiated the promotion of World Bicycle Relief's Buffalo Bike program within our stores, established goals and drove the pursuit to raise funds • Prepared social media posts and created a tracking board to monitor Buffalo Bike contributions, generate excitement, and increase participation

Sales Specialist

2016 – 2018

• Guided customers on their search for products to suit their activities and adventures • Explained the benefits of becoming part of the Co-op and sold memberships, earning a spot in the 500 Club for inspiring 500 people to join in one year • Monitored and updated new floor sets and mannequins in order to maintain fresh and relevant departments within the store • Utilized my creativity on a regular basis to enhance displays, walls, fixtures, and end-caps • Drove sales of clearance merchandise by ensuring prices were up to date, items were easy to shop, and backstock areas were free of old product • Performed store banking duties and counted, tracked and logged money from the safe, drawers, loans, deposits, and discrepancies accurately • Answered phone, operated point of sale, entered memberships, input customer orders, and processed order pick-ups and returns • Processed fulfillments from online orders, located items, and prepared and packaged orders for shipment to customers • Developed system to streamline the hanging and stocking process for softgoods and always strived to keep things as easy and efficient as possible • Hung, tagged, sorted and stocked new inventory in a timely manner and re-merchandised areas as needed • Provided input on the process for unloading and stocking footwear to enhance accuracy, efficiency, and timeliness of getting new product to the floor • Assisted with leading inventory preparations for all-store inventory and counted merchandise

Self-Employed

2016 – 2016

Independent Contractor/Territory Sales Representative • Communicated with stores throughout the Midwest to bring in products ranging from shoes and apparel to nutritional items • Presented products to stores in person and via phone/email and provided pricing information, catalogs, and samples • Responded to orders and inquiries in a timely fashion and provided additional product information when necessary • Entered purchase orders into digital online ordering portals and communicated any issues with buyers

Sales Associate

2014 – 2016

• Greeted and assisted customers with finding athletic apparel, shoes, accessories, and gear and operated point of sale system • Took customers through a fit process that included measurements, injury history, and observations of the feet and gait and made shoe recommendations • Monitored product sales, sought out and acted on new ways to enhance product and shop presentation, and performed markdowns • Merchandised product; created visual interest and signage throughout the store; and assisted with ordering fixtures, mannequins, and other supplies • Viewed lines for future season's orders of current and potential vendors for apparel, footwear, and accessories • Created purchase orders for initial buys and re-orders and made suggestions for opportunities for new products or vendors • Received and priced new inventory, filled product on sales floor and organized new product in the back room • Designed specialty shirts and hats for sale in the store and at events; set up and monitored event tent and tables • Entered items into database, created or requested SKUs, and created item labels when necessary • Invited and encouraged customers to participate in events, clinics, and workshops and took photos for use in social media • Updated and monitored store Instagram account in its infancy and utilized it to promote new products, events, and contests • Opened and closed store, counted money and reconciled drawer, and performed light cleaning duties

Shop Attendant

2014 – 2014

• Handled email correspondence with returning guests and new bookings remotely and in a timely and efficient manner • Prepared paperwork for clients taking kiteboarding lessons and renting gear and assisted guests with finding new gear and apparel • Monitored lessons schedule, booked clients for lessons on a daily basis, and communicated changes with instructors • Recorded hours for lessons and entered information onto client accounts for later processing • Processed payments and authorizations for lessons, gear rental, repairs, and general retail sales • Operated register, handled and converted money between dollars, pesos, and euros, and processed transactions in person and remotely via PayPal • Merchandised and filled product within the shop and assisted with checking inventory on a daily basis

Specialty Shop Manager

2007 – 2014

for Men's and Women's Swimwear, Swim Accessories, and Women's Cold Weather Apparel

• Grew and maintained four shops that were consistently among the top four in the company for sales, reaching my stretch goal four times in six years • Attended trade shows as a buyer for all stores for Women's Swimwear, Women's Cold Weather Apparel, Men's Swimwear, and Men's Fashion Clothing • Prepared 2011 Holiday and 2012 Spring programs from select vendors for all levels of stores for Women's Swimwear • Communicated with Scheels Line Leaders and vendor Sales Representatives on what our needs were at the store level and provided input on SMU items • Merchandised product, arranged floor layout within each shop, and assisted with setting up shops in newly-built stores • Assisted customers with finding the right product and educated them about the features and benefits of various products • Trained new employees with the product knowledge they needed to feel equipped to assist customers within these shops • Filled merchandise daily, maintained a high level of housekeeping standards, and re-merchandised product as needed • Sought out margin-building opportunities, tested new products, and chased proven sellers • Determined which items should be re-ordered and which should be marked down based on performance of the items

Administrative Assistant

2006 – 2007

• Answered phone calls, prepared and managed confidential paperwork for applicants and workers and executed background and reference checks • Monitored time sheets and reported information to ensure for a smooth and timely payroll process

Office Manager/Special Events Assistant/Volunteer

2005 – 2006

• Organized the publication and mailing of The MS Connection, a quarterly Chapter newsletter and updated the Chapter website on a weekly basis • Handled over $1,000 in weekly office income from donations and mailed Thank You letters to donors • Supervised office volunteers, organized mailings for events and programs, and purchased office supplies • Obtained in-kind donations for key fundraising events including, but not limited to, the MS Walk and the MS 150 Bike Tour • Managed and recorded over $100,000 in donations from event participants and teams • Compiled lists of groups and organizations to whom we sent invitations for various fundraising events • Sought and obtained in-kind donations for A Taste of Generosity (Wine Tasting and Silent/Live Auction) • Assisted with the logistical planning of the MS Cycle for the Cure and prepared map of the route for participants and volunteers • Secured in-kind food donations for participants and volunteers for the duration of the bike ride

Bachelor of Arts

1999 – 2003

Bachelor of Arts