Bike

Fashion

Lifestyle

Outdoor

Snow

Streetwear

Surf

Swim

Wake

Yoga

Health & Fitness

Travel

Photography

Innovation

Renewable energy

Watersports

Passionately curious, versatile and adaptable go-getter with a knack for creativity and resourcefulness; a long history of human-facing interactions
with a product-based focus and a high regard for the customer experience; a proven track record of achieving lofty goals and creating effective
and efficient systems; a healthy appreciation for independence and autonomy; an inherent mindset to challenge the status quo; and a heartfelt
desire to serve the greater good. I believe in doing good by others and I strive to maintain my witty sense of humor and my positive energy, even
when things go awry. I am inspired by and most content when surrounded by others with a positive charge and I find a lot of excitement in
innovation and the creativity that fuels it. While my background may scream retail, my future may not as I am more than willing to look and think
outside the box if you are.

•   Entered and placed orders for up to nearly 4,000 pieces in a day and received, sorted, and managed product for end-to-end efficient workflow
•   Assisted with the printing process, including pre-treating, curing, printing, tagging, and sorting garments and set up and tear down of equipment
•   Organized and managed fulfillment jobs, sorted and folded garments, packed orders and prepared shipments, turning around up to 600 orders in a week
•   Communicated with project managers, customers and clients when items were delayed due to backorder issues, damaged garments, or missing items
•   Corresponded with distributors regarding pricing quotes, defective or incorrect items, and missing garments and coordinated returns and replacements
•   Organized and maintained stock of overflow and backstock shirts and ensured on-hand items were used first, whenever possible
•   Prepared individual and bulk orders for shipment and pickup, including maintaining quality control and accuracy of post-production counts for invoicing
•   Counted inventory and prepared up-to-date spreadsheets for fulfillment clients

Shipping/Receiving and Fulfillment Specialist

•   Advised customers on appropriate category of bike and outfitted them with additional gear, based on current level, type of riding, and goals
•   Determined proper size and took customers through a fit process upon purchase of a bike
•   Answered and directed phone calls, operated point of sale system, and entered appointments and work orders for service to be performed
•   Checked in bikes for service appointments and looked bikes over for any basic needs, such as replacing chains, tires, or brake pads
•   Viewed apparel lines for future seasons and assisted with curating product assortment and placing orders
•   Merchandised all categories in an organized and appropriate manner to drive sales and turn product; suggested and performed markdowns
•   Created fun and unique displays to help the store stand out from the competition and highlight various products
•   Hung and stocked new and replenishment inventory, transferred products to other stores, and organized backstock areas
•   Initiated the promotion of World Bicycle Relief's Buffalo Bike program within our stores, established goals and drove the pursuit to raise funds
•   Prepared social media posts and created a tracking board to monitor Buffalo Bike contributions, generate excitement, and increase participation

Sales Specialist

•   Guided customers on their search for products to suit their activities and adventures
•   Explained the benefits of becoming part of the Co-op and sold memberships, earning a spot in the 500 Club for inspiring 500 people to join in one year
•   Monitored and updated new floor sets and mannequins in order to maintain fresh and relevant departments within the store
•   Utilized my creativity on a regular basis to enhance displays, walls, fixtures, and end-caps
•   Drove sales of clearance merchandise by ensuring prices were up to date, items were easy to shop, and backstock areas were free of old product
•   Performed store banking duties and counted, tracked and logged money from the safe, drawers, loans, deposits, and discrepancies accurately
•   Answered phone, operated point of sale, entered memberships, input customer orders, and processed order pick-ups and returns
•   Processed fulfillments from online orders, located items, and prepared and packaged orders for shipment to customers
•   Developed system to streamline the hanging and stocking process for softgoods and always strived to keep things as easy and efficient as possible
•   Hung, tagged, sorted and stocked new inventory in a timely manner and re-merchandised areas as needed
•   Provided input on the process for unloading and stocking footwear to enhance accuracy, efficiency, and timeliness of getting new product to the floor
•   Assisted with leading inventory preparations for all-store inventory and counted merchandise

Independent Contractor/Territory Sales Representative
•   Communicated with stores throughout the Midwest to bring in products ranging from shoes and apparel to nutritional items
•   Presented products to stores in person and via phone/email and provided pricing information, catalogs, and samples
•   Responded to orders and inquiries in a timely fashion and provided additional product information when necessary
•   Entered purchase orders into digital online ordering portals and communicated any issues with buyers

Self-Employed

•   Greeted and assisted customers with finding athletic apparel, shoes, accessories, and gear and operated point of sale system
•   Took customers through a fit process that included measurements, injury history, and observations of the feet and gait and made shoe recommendations
•   Monitored product sales, sought out and acted on new ways to enhance product and shop presentation, and performed markdowns
•   Merchandised product; created visual interest and signage throughout the store; and assisted with ordering fixtures, mannequins, and other supplies
•   Viewed lines for future season's orders of current and potential vendors for apparel, footwear, and accessories
•   Created purchase orders for initial buys and re-orders and made suggestions for opportunities for new products or vendors
•   Received and priced new inventory, filled product on sales floor and organized new product in the back room
•   Designed specialty shirts and hats for sale in the store and at events; set up and monitored event tent and tables
•   Entered items into database, created or requested SKUs, and created item labels when necessary
•   Invited and encouraged customers to participate in events, clinics, and workshops and took photos for use in social media
•   Updated and monitored store Instagram account in its infancy and utilized it to promote new products, events, and contests
•   Opened and closed store, counted money and reconciled drawer, and performed light cleaning duties

Sales Associate

•   Handled email correspondence with returning guests and new bookings remotely and in a timely and efficient manner
•   Prepared paperwork for clients taking kiteboarding lessons and renting gear and assisted guests with finding new gear and apparel
•   Monitored lessons schedule, booked clients for lessons on a daily basis, and communicated changes with instructors
•   Recorded hours for lessons and entered information onto client accounts for later processing
•   Processed payments and authorizations for lessons, gear rental, repairs, and general retail sales
•   Operated register, handled and converted money between dollars, pesos, and euros, and processed transactions in person and remotely via PayPal
•   Merchandised and filled product within the shop and assisted with checking inventory on a daily basis

Shop Attendant

for Men's and Women's Swimwear, Swim Accessories, and Women's Cold Weather Apparel

•   Grew and maintained four shops that were consistently among the top four in the company for sales, reaching my stretch goal four times in six years
•   Attended trade shows as a buyer for all stores for Women's Swimwear, Women's Cold Weather Apparel, Men's Swimwear, and Men's Fashion Clothing
•   Prepared 2011 Holiday and 2012 Spring programs from select vendors for all levels of stores for Women's Swimwear
•   Communicated with Scheels Line Leaders and vendor Sales Representatives on what our needs were at the store level and provided input on SMU items
•   Merchandised product, arranged floor layout within each shop, and assisted with setting up shops in newly-built stores
•   Assisted customers with finding the right product and educated them about the features and benefits of various products
•   Trained new employees with the product knowledge they needed to feel equipped to assist customers within these shops
•   Filled merchandise daily, maintained a high level of housekeeping standards, and re-merchandised product as needed
•   Sought out margin-building opportunities, tested new products, and chased proven sellers
•   Determined which items should be re-ordered and which should be marked down based on performance of the items

Specialty Shop Manager

• Answered phone calls, prepared and managed confidential paperwork for applicants and workers and executed background and reference checks
• Monitored time sheets and reported information to ensure for a smooth and timely payroll process

Administrative Assistant

•   Organized the publication and mailing of The MS Connection, a quarterly Chapter newsletter and updated the Chapter website on a weekly basis
•   Handled over $1,000 in weekly office income from donations and mailed Thank You letters to donors
•   Supervised office volunteers, organized mailings for events and programs, and purchased office supplies
•   Obtained in-kind donations for key fundraising events including, but not limited to, the MS Walk and the MS 150 Bike Tour
•   Managed and recorded over $100,000 in donations from event participants and teams
•   Compiled lists of groups and organizations to whom we sent invitations for various fundraising events
•   Sought and obtained in-kind donations for A Taste of Generosity (Wine Tasting and Silent/Live Auction)
•   Assisted with the logistical planning of the MS Cycle for the Cure and prepared map of the route for participants and volunteers
•   Secured in-kind food donations for participants and volunteers for the duration of the bike ride

Office Manager/Special Events Assistant/Volunteer

Kelly Mueller is a Shipping/Receiving and Fulfillment Specialist at Eight Seven Central in Des Moines.

Kelly Mueller

Kelly Mueller

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Summary