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Content Manager 

Top Management

An honest, dedicated, results-oriented professional who is a highly motivated individual understanding the benefits of organization and time management. A successful communicator and problem solver capable of working as a team member or independently while managing multiple responsibilities to achieve goals and deadlines.

•	Optimized processes relating to seasonal loads resulting in time savings of upwards of 50+ hours per season
•	Created and disseminated product launch, copy and image documents for brand, legal, and merchandise teams in the US and worldwide
•	Directly managed the seasonal loads of products for the United States and Canada related to creating and strengthening brand awareness 
•	Assisted as a key stakeholder with the launch and management of ecommerce in Canada


Operations
•	Determined staffing requirements, interviewed, hired and trained new employees, as well as managed and assigned specific duties
•	Established an audit and invoice approval system for shipping accounts and suppliers   
•	Assisted with the research, development and implementation of international shipping
•	Implemented fraud detection tools, procedures, and reports to reduce the fraud and chargeback rate 
•	Created an Open Orders report to detect late, missing, or damaged inventory in our warehouse and from dropship
Vendor Relations
•	Processed final monthly invoices for 350+ dropship designers 
•	Liaison for 350+ dropship designers and 3PL warehouse
•	Established a new dropship manual to assist all suppliers
Analysis
•	Designed weekly, monthly, quarterly, and yearly business reports for the Operations, Customer Service and Merchandising departments for the CFO and company 
•	Worked with the CFO to determine ways to optimize processes, which minimized costs to the

Senior Operations Manager

•	Resolving an average of 150+ email and phone inquiries daily 
•	Consistently maintaining a QA score of 98+
•	Contributing to company-wide high NPS (70+) by providing best-in-class service
•	Processing replacements, returns and refunds of merchandise
•	QA of 150+ new and current SKU's daily 


Customer Service Specialist

•	Managed two stock rooms, as well as daily shipments and the ordering of supplies
•	Trained incoming sales staff
•	Consulted on product buying based on consumer trends 
•	Designed displays and overall shop appearance

Sales Floor and Inventory Manager

Kelcy Gears is a Content Manager at VANS in Huntington Beach, CA. View their experience, skills and work history on Malakye — the professional network for…

Kelcy Gears — Content Manager at VANS — Huntington Beach, CA

Kelcy Gears

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American University

University of Vermont