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Head of People Operations

Logistics, Shipping & Operations

As the first Head of People Operations of a high-growth bio based materials company, I am responsible for building programs, processes and best practices for continued growth and scale. Within my first year
I have:
●  Built and lead a top-tier People team that has established a comprehensive onboarding program
resulting in reduction of ramp up time
●  Launched Checkerspot's first global performance management process, first short term incentive
bonus program and first professional development program for a cohort of 13 future leaders
●  Advised leaders at all levels on diverse and challenging employee issues, resulting in a reduction in People Operations-related escalations and implemented proactive measures to enhance team
cohesion, reducing interpersonal conflicts
●  Modeled integrity and courageous leadership, fostering a culture of trust among employees and leaders at all levels
●  Demonstrated deep knowledge of US HR-related policies and laws, particularly in California
employment law, ensuring legal compliance in all HR practices and successfully navigated legal
challenges, resulting in zero employment law violation
●  Excellently communicated initiatives and influenced stakeholders at all levels, resulting executive
buy-in for new programs
●  Established a cohort of future leaders and conducted seminar style training sessions enhancing
understanding of leadership and supporting career growth
●  Researched and secured new HRIS system to be implemented in 2024

Responsible for providing all Human Resources leadership and services for a mid-sized, growing
company, from all administrative duties to people operations and executive support:
●  Built out HR team to scale with organization's projected growth
●  Updated and implemented policies, procedures and best practices
●  Refined processes for recruitment and onboarding
●  Created and managed internal engagement activities
●  Built performance management tool that leverages internal talent
●  Developed and implemented professional development through multi-year People Strategy

Director of Human Resources

Arc'teryx, Salomon, Suunto and Legal Entity of ASWO April 2018-November 2020
Responsible for providing Human Resources leadership, strategic partnership and support to Go-To-
Market Commercial, Retail, Sales and Marketing, Distribution Center leaders and teams:
●  Executed development programs focused on elevating skills for managers and future leaders,
promoted DEI in the workplace, talent management, and employee engagement surveys
●  Built trusting relationships with leaders, advised and consulted on business strategy and goals
●  Recruited for top talent and drove people development through performance management process
and Coaching for Success program
●  Developed, refined and executed onboarding process for new hires at home office and at distribution center
●  Wrote, interpreted and upheld policies
●  Managed employee relations for US based retail stores and commercials teams
●  Member of reorganizing task force and leadership team
●  Served as coach to employee teams, as well as partner and advisor to senior management
●  Managed extensive furlough and unemployment process for non-exempt employee base during
Pandemic
●  Founding member and chapter lead for AWE-Amer Women Empowered
●  Handled all employee relations for a division of 300+ employees

HUMAN RESOURCES BUSINESS PARTNER

Responsible for providing the overall leadership for the Park City ReStore, including all business
operations including sales, procurement, customer relations, marketing and resource policies and procedures, hiring, training and development of ReStore staff to ensure productivity, customer service
excellence and safety.

DIRECTOR OF OPERATIONS

Responsible for successful operation of 11 premium retail and outlet locations spanning the US
generating over $60 M in sales:
●  Oversight of development, training and support of 300 non-exempt and exempt team members
●  Ensured excellence in sales, operations and profitability of industry leading retail locations while
giving back to the community and protecting the environment
●  Created engaging customer and employee standards and experiences, setting overall
strategy/vision, managing transformational products and programs that exceeded market
expectations, and driving business growth in a highly competitive industry
●  Close collaboration with VP of Global Sales, General, District, Area and Store Managers to analyze
business trends and identify opportunities to drive sales across the brand
●  Collaborated with designated HR manager for identifying and assessing talent among employee
base


●  Responsible for ensuring that the elements of Patagonia's Purpose Statement and Core Values were
consistently communicated through the retail stores
●  Effectively managed the SG&A and Operating Income goals by increasing the sales line, lowering
expenditures, controlling payroll, improving inventory shrink, and increasing conversion rates
●  Directed store openings across the United States
●  Increased the national outlet business from $9m to over $18m in sales
●  Created successful annual New Manager Training Camp. Mentored manager peer trainers and created succession for the program
●  Monitored the implementation of policies and procedures in the stores, working proactively with Human Resources, Internal Audit and Loss Prevention Departments, to ensure compliance and limit
risk for non-exempt employee base
●  Selected to work with the internal Omni Channel team to smoothly rollout programs like "Locate"

TECHNICAL APPLICATIONS/PLATFORMS: Microsoft office | COGNOS | Retail POS Systems; Micros,
Datavantage | HR Related Systems; Kronos (UKG), Halogen, Workday, Culture Amp, SharePoint, ADP,
ICIMS, Paylocity, Companalyst

REGIONAL US RETAIL MANAGER MOUNTAIN REGION

Kari Dunn is a Head of People Operations at CHECKERSPOT and WNDR Alpine in Salt Lake City, Utah.

Kari Dunn

Kari Dunn

Kari Dunn

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