Manages, recruits, trains staff of 15-25. Responsible for driving sales in my store, achieving exceptional KPIs, creating a sense of community with our customers, and sharing the joys of the outdoor industry by hiring likeminded people. Have fun, and your customers have fun.

As the Store Manager I am fully committed to my customers, staff community and company. My job is to motivate and lead my staff, to provide the best customer service to my customers, and increase sale through corporate driven direction. I succeed when I can train and develop each and every staff member to become successful in any and all roles they seek out within Eastern Mountain Sports. As a leader I provide them with the direction, understanding and tools necessary to hit our target KPI's. By doing this I help my staff work together to increase profits, conversion, product sales goals, and CRM percentages all while taking care of every customer start to finish. Scheduling, maintenance, recruiting, empowering, training, developing, and planning are among other things that keep me busy on my professional world. I direct my store and leadership team through understanding the WHY.

Managed a million dollar store, grew profits, increased staff productivity, hired, fired, and promoted individuals that fit the brand and atmosphere of the outdoor industry. Payroll management, schedule writing, cleaning, delegating, bridged the gap between corporate and our little store, provided direction and leadership to 8-10 employees on a day to day basis, this also included crisis management.

outfitting customers and driving sales and profit performance. training and managing the performance and development of knowledgeable, passionate, outdoor-oriented, customer service focused Guides, supervisors; retail operations management (i.e. pricing, shipping and receiving, visual merchandising); business generation through maximizing existing practices and creating new, innovative approaches; and effective on-floor leadership that delivers outstanding customer service. I have worked in multiple stores and worked with a great team of people in the grand opening of many stores in the New England area. (Examples: Warwick, RI. Bourne, MA. , Northborough, MA. Stamford, CT Including two major multilevel store merchandising flips in SOHO, NY, and UWS, NY)