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Senior Operations Specialist, Talent Acquisition

Logistics, Shipping & Operations

I am a very organized, detail-oriented, trustworthy, responsible and hard working young professional with an 8 year background in the administrative, office, and operations fields.  I am currently the Executive Assistant and Human Resources Coordinator for the Chief Human Resources Officer at Big Heart Pet Brands.  My career goals are heading down the path of Human Resources, and I am in the process of receiving the PHR.

•	Pull and distribute recruiting metrics for Global and domestic leaders, recruiters and HRBPs 
•	Partner with the HR Reporting & Analytics team to design comprehensive reporting and metrics that provide timely and valuable information and that support our stakeholders' goals and deliverables.
•	Support the short and long term plans for Recruiting Operations' global operational systems, tools and processes across the organization which supports the overall People and Growth Strategies.
•	Manage and ensure our ROI for external career sites both domestic and global. 
•	Work with Corporate Communications to ensure we are properly represented on external facing media
•	Establish and maintain strategic relationships with external organizations to enable benchmarking and learning from world class recruiting organizations. Utilize information to make informed decisions on managing global projects with a high degree of complexity, as well as continually evolve the organization to be best in cl

•	Maintain a high degree of confidentiality and discretion in regards to all matters and documents.
•	Arrange travel and all accommodations including comprehensive and detailed itineraries for the CHRO and other executives as well.
•	Manage the CHRO’s calendar, process expense reports, process and code all incoming department invoices, and perform other administrative duties as assigned. 
•	Attend weekly conference calls and meetings to take minutes, note action items, and create and manage follow-ups with appropriate parties.
•	Handle correspondence, including typing and drafting e-mails, memos, legal contracts, and presentations.
•	Organize and maintain files on all projects and keep updated.
•	Act as liaison with all internal and external clients/departments, including members of the board of directors and senior leadership team.
•	Manage special projects as designated, specifically, dealing with human resources, administrative and coordination issues.
•	Assist with internal communications with staff as well as communications with others.
•	Coordinate on-site and off-site staff meetings, conferences, various companywide social events and other meetings as necessary, including videoconferences.
•	Identify the business components, resources, timelines, goals and objectives of the multiple projects.
•	Identify, delegate and coordinate the activities of project team members, who may include executives as well as staff.
•	Supervised HR shared administrative assistant. Managed workflow.
•	Maintains employee profile information and attendance tracking using Human Resources Information Systems (HRIS) database.
•	Supports Human Resources  Manager in providing employee relations coaching and counseling.  Works closely with department heads and supervisors in reviewing employee relations activities and conducting employee counseling sessions.  Recommends appropriate course of action and disciplinary discussions to Human Resources  Manager.
•	Plans and works to implement the annual performance management process.  Partners and advises with the Human Resources  Manager and Office Administrator during the compensation and bonus review process, including researching and compiling market and historical data together with recommendations.
•	Budgets, proposes and launches employee special events.
•	Maintains employee records and departmental files in accordance with departmental procedures and Human Resources and state and federal record keeping requirements.

Executive Assistant

•	Responsible for a wide range of executive, administrative, and organizational support for a privately held CPG company.
•	Supported Executive Vice President and General Manager of Pet Business Unit.
•	Responsible for Executive Level administrative duties, requiring high level work with the offices at CEO, CFO, CMO, and COO, the Board of Directors, and other internal/external stakeholders.
•	Provided time management and communication skills while supporting EVP and Direct Reports through effective execution of schedule management, project prioritization, and team development.
•	Demonstrated ability to handle and produce confidential documents while working with Executives and Board of Directors.
•	Manage the EVP’s calendar, process expense reports, process and code all incoming department invoices, and perform other administrative duties as assigned. 
•	Prepared marketing materials, such as presentations, web content and email campaigns.
•	Attend weekly conference calls and meetings to take minutes, note action items, and create and manage follow-ups with appropriate parties.
•	Assist with internal communications with staff as well as communications with others.
•	Coordinate on-site and off-site staff meetings, conferences, various companywide social events and other meetings as necessary, including videoconferences.

•	Maintained office organization & records, including President’s schedules and deadlines.
•	Coordinated open houses & face-to-face interaction/phone conversations with clients and other agents.
•	Prioritized and managed multiple client/office/business-related tasks.
•	Assisted with reviewing Title Commitments, Contracts, and HUDs for accuracy.
•	Created and maintained checklists for various tasks.
•	Acted as a representative of the executive in meetings, seminars and conferences.

•	Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales and/or distribution of products.
•	Managed staff by enforcing specific goals and deadlines, and assigning specific duties; including reviewed financial statements, expense reports, sales and activity reports, and other performance data.
•	Established and implemented departmental policies, procedures and goal objectives.
•	Completed projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans.
•	Mentored new employees, developed ongoing training modules, implemented industry changes within the collection department, recruited qualified administrative and collection staff.
•	Served as liaison and point of contact for Business Consulting Clients.
•	Created manuals, business plans and performance improvement presentations for Business Consulting Clients.
•	Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
•	Participates in developing department goals, objectives, and systems.
•	Conducts recruitment effort for all exempt and nonexempt personnel, students, and temporary employees; conducts new-employee orientations; monitors career pathing program, writes and places advertisements.
•	Handles employee relations counseling, outplacement counseling, and exit interviewing.
•	Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and employee directory.
•	Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
•	Maintains Human Resource Information System records and compiles reports from database.

Operations Manager/HR Generalist

•	Directed, managed and coordinated work flow of collection staff and supervised the functioning of each assigned area.
•	Maintained busy travel and meeting calendar, arranged air/ground transportation and lodging, and developed itineraries/agendas for General Counsel.
•	Assisted the General Counsel in the management and tracking of litigation and other matters, including matter updating and coordination with internal and external counsel.
•	Arranged meetings and maintained and coordinated all meeting materials for the General Counsel.
•	Generated, reviewed and evaluated reports for financial collection accounts, consumer/business delinquent accounts, credit reports and vendor client accounts; analyzed delinquent accounts and prepare report on highest risk accounts.
•	Developed processes and procedures for evaluating merchant financials and setting and changing credit lines/limits, as well as credit holds; implemented liens as necessary to major delinquent account as approved.
•	Utilized set policies and procedures given by the organization to prepare and monitor all financial, fiscal documentation, statistical and analytical collection reporting.
•	Served as main point of contact for all clients and client accounting.
•	Administered various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
•	Participates in developing department goals, objectives, and systems.
•	Conducts recruitment effort for all exempt and nonexempt personnel, students, and temporary employees; conducts new-employee orientations; monitors career pathing program, writes and places advertisements.
•	Handles employee relations counseling, outplacement counseling, and exit interviewing.
•	Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and employee directory.
•	Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
•	Maintains Human Resource Information System records and compiles reports from database.

Collections Manager/Office Manager/HR Generalist

Kaila Michalkiewicz is a Senior Operations Specialist, Talent Acquisition at Levi Strauss & Company in Laguna Beach, CA.

Kaila Michalkiewicz

Kaila Michalkiewicz

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Education history

California State University, San Marcos