Bike

Golf

Fishing

Lifestyle

Moto & Powersports

Outdoor

Skate

Snow

Surf

Health & Fitness

General Manager 

Top Management


Top-ranked general manager with expertise in sporting goods & outdoor recreation


7 years of very successful leadership experience in the big-box retail sector with Dick’s Sporting Goods, a pioneer in the field of sports & outdoor equipment, athletic apparel & footwear, and accessories.

Achieved tremendous results in every position and location, consistently driving sales, profit, customer survey scores, and other key performance metrics to unprecedented heights and top-tier rankings.

Proficient in every aspect of sales & customer service, operations, merchandise management, inventory control, P&L, scheduling, payroll/labor management, hiring, training, and leadership development.

High degree of business acumen; rated “exceeds expectations” on the 2017 review for knowledge of the business.  Praised as “a student of the game” who has “established himself as the go to guy…”


 

General Manager, Pasadena, CA- November 2016-Present

· Delivered a 25% comp increase over previous year for Q4 of 2016 while store was tending at a 7.9% increase over previous year for first three quarters of the year.

· Drove top line sales and reduced operational spending to increase store profitability by 34% over budget and 48% over fiscal year 2015.

· Trained and coached a team that posted a customer satisfaction score of 79.84%, 354 basis point increase over planned customer satisfaction score

· Successfully developed and implanted a shrink reduction plan that led to the store posting a shrink score of .87 or 13 basis points above planned loss.

· Identified and developed top talent within sales leader staff successfully promoting 2 sales leads to sales managers during Q4 of 2106.

· Successfully developed and maintained business relationships to ensure productive inventory resulting in a reduction in inventory by 5% while maintaining a 9% sales increase over previous fisc

•	Drive sales and profitability through customer satisfaction and report analysis
•	Develop payroll plans and monitor payroll daily to ensure the plan is met 
•	Ensure efficient day-to-day operation of the store 
•	Uphold DICK'S Sporting Goods standards for merchandise presentation 
•	Participate or lead the recruiting, interviewing, and hiring for hourly and salaried associates 
•	Lead consistent evaluation and development of in-store talent 
•	Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards 
•	Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures


Hardlines Manager

•	Increased performance in managed categories by 8.8% through associate training and development. Improved performance was gained in the following categories: 26% in core camping, 60.5% in outdoor recreation, 73.3% in paddle sports, 10.6% in bikes, 17.2% in sport games, 7.6% in baseball, 33.2% in soccer and 4.7% in football.
•	Increased customer satisfaction score from 65% to 73% by identifying potential customer service issues and effectively resolving them.
•	Led store preparation for several high profile executive store visits; receiving positive feedback from all visits.
•	Effectively managed the sales performance of the General Sports, Lodge, Golf and Bikes and Fitness departments to meet sales and margin goals.
•	Developed and maintained schedules and payroll for the General Sports, Lodge, Golf and Bikes and Fitness departments.
•	Effectively upheld company standards for merchandise presentation. 
•	Led the recruiting, interviewing and hiring for hourly and salaried associates 

•	Reduced store shrink from 1.2% in 2013 to 0.63% in 2014 by developing and implementing freight processing procedures.
•	Partnered with company allocators and buys to adjust inventory levels to proper levels based on store sales.
•	Drove customer service levels within the store to meet and exceed company expectations.
•	Developed and trained associates on selling tactics to drive a 25.5% increase over previous year for Q4 and finished with highest increase in the district. 
•	Implemented merchandise presentation standards and signage for the Front End, Drive Aisles, Golf and Bikes and Fitness departments to meet company standards and maximize profits. 
•	Supported and championed company standards of selling and customer service. 
•	Assisted with general supervision in the store in accordance with company policies and procedures including opening and closing the store and front end coverage. 
•	Complied with cash office procedures and preparing deposits and balancing cashiers. 


Sales Support Manager

•	Developed schedules for the assigned departments and monitored payroll on a daily basis to ensure payroll plans were met. 
•	Managed the sales performance of the assigned departments to meet sales and margin goals. 
•	Upheld company standards for merchandise presentation. 
•	Participated in the recruiting, interviewing and hiring for hourly and salaried associates for the assigned area. 
•	Issued appropriate counseling and disciplinary action to those associates who failed to meet performance standards. 
•	Ensured compliance to all guidelines involved with safety, loss prevention and cash handling procedures.


•	Implemented the merchandise presentation standards and signage of the footwear department to meet company standards and maximize profits. 
•	Supported company standards of selling and customer service. 
•	Assisted the store management team with general supervision in the store in accordance with Company policies and procedures including opening and closing the store and front end coverage as assigned. 
•	Complied with cash office procedures and preparing deposits and balancing cashiers.
•	Compliance to loss prevention standards and audit requirements.


Footwear Sales  Leader

•	Expert knowledge of characteristics of materials used to install and repair a variety of hardwood floor coverings.
•	Excellent knowledge of safety practices and regulations pertaining to the floor covering trade and to asbestos and lead. 
•	Exceptional ability to measure, cut, install, cement, and handle a variety of hardwood floor covering materials.
•	Surveyed sites and contacted site administrators and other employees to determine the best method of performing the work requested.
•	Prepared job estimates and sketches of work required, including labor and material costs. 
•	Determined material and equipment required for a job and prepare requisitions for stock and non-stock materials.
•	Inspected the quality and progress of work performed by Hardwood Floor Covering Installers


Flooring Contractor

Joshua Dingley is a General Manager at Dick's Sporting Goods in Glendora, CA. View their experience, skills and work history on Malakye — the professional…

Joshua Dingley — General Manager at Dick's Sporting Goods

Joshua Dingley

Skills

Interests

Industries

Summary