Outdoor

Skate

Snow

Snowboarding

Architecture

Engineering

Photography

Technology

Illustration

Professional development

Programming

Outdoors activities

I enjoy honing my arts / engineering skills. And I do some snowboarding.

• Programmed triaxial Tykma Electrox EMS 400 fiber laser with Scriba 3 software, and engineered custom fixtures for engraving ISO 13485 certified surgical cases, caddies, and various medical instruments.
• Consistently executed projects with precision, maintaining accuracy within 0.01” maximum tolerance.
• Established new operating procedures and developed training protocols to improve quality and efficiency. 

Laser Marking Specialist & Quality Control

• Addressed client needs and budget to determine appropriate products and finalize sales. 
• Attended additional training sessions to continue building knowledge of industry trends.
• Shared information to promote add-on items, increasing revenue and enhancing guest experience. 

Sales Consultant & Customer Service

• Assisted a worldwide customer base with resolving all types of mechanical, electrical, networking, programming, digital assets, and other technical issues via email and phone communications. 
• Initiated directives to implement new methodology for quickly and accurately troubleshooting issues.
• Vastly improved departmental capabilities, productivity, and reduced errors by creating a digital mindmap. 
• Required strong ability to listen, communicate, and mediate with all levels of clientele. 

Technical Support & Customer Service

• Designed graphics, vector conversion, and product development with Corel Draw and Adobe software. 
• Laser engraved signs, awards, badges, plaques, plates, etc. on Universal & Kaitian Lasers. 
• Fixed & updated large database of digital files to improve quality and efficiency. 

Graphic Design & Laser Specialist

• Created custom laser engraved memorials on Universal Laser for distribution throughout USA.
• Developed products, website, and digital marketing with NetSuite Lead Formix and Callidus Cloud.
• Managed a small team to drive product sales and delivery for Central and Eastern US territories.

Marketing, Manager, Web Developer, Laser Engraver, Customer Service

• Developed art with Photoshop and Illustrator for Trotec Lasers and RasterLink for UV printing.
• Improved workplace processes, production, and design standards to increase company-wide proficiency.
• New initiatives resulted in annual cost savings of over $80k, and expanded employee training.

Creative & Production Specialist

• Introduced all ages and skill levels to new snow sports techniques on a daily basis. 
• Helped students gain confidence with on-hill activities by sharing ideas in a comprehensible and interesting format, with a focus on fun and safety.
• Worked in several departments each day to fill roles as needed; instruction, sales, rentals, customer service, callbacks, billing on RTP, etc.

Snowboard Instructor, Guest Services, Sales Associate, Rental Technician

• Attained my Level 1 PSIA Snowboard Instructor's Certification.
• Learned to ski so as to become a more versatile team member.

Snowboard Instructor

• Attached side walls to cores, adjusted and adhered full wrap edging to bases, and other general snowboard construction.

Snowboard Assembly

• Ran fixed and detachable ski lifts to ensure the safety of occupants.
• Prepared lift load and unload zones for ease of access.
• Performed crowd control and assisted customers in understanding proper use of facilities.
• Acted as on-hill guest services liaison to direct people to appropriate areas based on abilities.

Lift Operator

Josh McCormick is a Laser Marking Specialist & Quality Control at Trifecta Medical in Denver, CO.

Josh McCormick

Josh McCormick

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